- Ensure that NWC succeeds in its transformation into a more customerfocused organization and is responsible at branch level for the development and implementation of the Customer Services Management Plan and related Enabling Projects.
- Improve all customerrelated processes at branch level:
- Ensure branch customer database quality and completion.
- Review and improve all customerrelated procedures internal and external from meter installation to bill recovery.
- Review and improve existing branch Customer Service procedures and the Customer Contact Center including systems processes and training programs and define additional needs.
- Prepare the CRM strategy identify customerrelated business issues and implement solutions through specific action plans.
- Collaborate with other departments to develop and implement intracompany systems and technology such as GIS Workflow Management and Call Centre.
- Advice and recommend on tariff structures for service levels connections availability charges.
- Work with relevant Experts and NWC Departments to manage reduction in commercial NRW.
- In coordination with several departments contribute to the implementation of Enabling Projects and other projects at branch level
- Define the training and technical assistance needs for NWC staff in these fields work closely with HR and the technical teams to provide these. Monitor measure and report on the results.
- Ensure a smooth transition in the beginning of the contract in his/her areas of responsibility.
- Support the definition on H&S procedures and action plan and ensure implemented at the branch.
- Lead the implementation of new management processes and tools at branch level.
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Room Service Manager
منذ 23 ساعة
Accor Hotels Mecca, المملكة العربية السعوديةEducation and training: · A room service manager is usually required to possess a college degree in management, hospitality, or a related field. Higher degrees may be an added advantage. · Experience: · Must have previous experience managing room service in hotels or resorts. Exp ...
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Sous Chef-junior
منذ أسبوع
Marriott International, Inc Makkah, المملكة العربية السعودية**Numéro de l'Emploi** · **Catégorie d'Emploi** Food and Beverage & Culinary · **Lieu** Assila a Luxury Collection Hotel Jeddah, Prince Mohammed Bin Abdulaziz Street, Jeddah, Saudi Arabia, Saudi Arabia AFFICHER SUR LA CARTE · **Horaire** Full-Time · **Situé à distance ?** N · ** ...
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Technical Services Manager
منذ أسبوع
NWC Mecca, المملكة العربية السعوديةEducation and experience: · Bachelor's degree in computer science, computer engineering, or related field. · Experience in providing technical services, including previous management or leadership experience. · Driving skills: · Ability to lead and motivate a multicultural team t ...
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F&b Support Expert
منذ أسبوع
Marriott International, Inc Makkah, المملكة العربية السعودية**Numéro de l'Emploi** · **Catégorie d'Emploi** Food and Beverage & Culinary · **Lieu** Assila a Luxury Collection Hotel Jeddah, Prince Mohammed Bin Abdulaziz Street, Jeddah, Saudi Arabia, Saudi Arabia AFFICHER SUR LA CARTE · **Horaire** Full-Time · **Situé à distance ?** N · ** ...
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Room Service Manager
منذ أسبوع
Accor Hotels Mecca, المملكة العربية السعوديةEducation and training: · Aroom service manager is usually required to possess a collegedegree in management, hospitality, or a related field. Higherdegrees may be an addedadvantage. · Experience: · Must haveprevious experience managing room service in hotels or resorts.Experienc ...
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Guest Experience Expert
منذ أسبوع
Marriott International, Inc Makkah, المملكة العربية السعودية**Numéro de l'Emploi** · **Catégorie d'Emploi** Rooms & Guest Services Operations · **Lieu** Assila a Luxury Collection Hotel Jeddah, Prince Mohammed Bin Abdulaziz Street, Jeddah, Saudi Arabia, Saudi Arabia AFFICHER SUR LA CARTE · **Horaire** Full-Time · **Situé à distance ?** N ...
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Mgr-beverage
منذ 6 أيام
Marriott International, Inc Makkah, المملكة العربية السعودية**Additional Information** F&B Manager · **Job Number** · **Job Category** Food and Beverage & Culinary · **Location** Le Méridien Al Hada, Al Hada Ring Road, Taif, Saudi Arabia, Saudi Arabia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · ** ...
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Host/hostess
منذ يوم
Marriott International, Inc Makkah, المملكة العربية السعودية**Numéro de l'Emploi** · **Catégorie d'Emploi** Food and Beverage & Culinary · **Lieu** The Jeddah EDITION, 2457 Corniche Rd, Jeddah, Saudi Arabia, Saudi Arabia AFFICHER SUR LA CARTE · **Horaire** Full-Time · **Situé à distance ?** N · **Mutation?** N · **Type de Poste** Non-Man ...
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Customer Services Manager
منذ 3 أيام
Talent Pal Mecca, المملكة العربية السعوديةContracttype · Regular /PermanentWHOWE ARE · we have been acting in supportof our clients and partners to deliver essential services thatprotect and improve the quality of life wherever weoperate. · United by a passion for our work as well as ourinclusive culture and team spirit ...
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Legal Corporate Manager
منذ 3 أيام
Nahdi Makkah, المملكة العربية السعوديةThis role purpose is to handle and manage legal corporate services and provide advising to all organization's divisions, and departments by understanding the business needs to ensure the delivery of all services in legal deliver with high quality in order to save the organization ...
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Cook's Helper
منذ أسبوع
Marriott International, Inc Makkah, المملكة العربية السعودية**Numéro de l'Emploi** · **Catégorie d'Emploi** Food and Beverage & Culinary · **Lieu** Assila a Luxury Collection Hotel Jeddah, Prince Mohammed Bin Abdulaziz Street, Jeddah, Saudi Arabia, Saudi Arabia AFFICHER SUR LA CARTE · **Horaire** Full-Time · **Situé à distance ?** N · ** ...
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Warehouse Manager
منذ أسبوع
Al-Ghazzawi Group of Companies Makkah, المملكة العربية السعوديةWarehouse Manager, you will be responsible for the daily management of operations and equipment services staff, the execution of replenishment, receiving and inventory transactions, in addition to providing and overseeing daily customer service to the sales organization. · **Resp ...
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Asstmgr-restaurants
منذ أسبوع
Marriott International, Inc Makkah, المملكة العربية السعودية**Job Number** · **Job Category** Food and Beverage & Culinary · **Location** Le Méridien Makkah, King Abdulaziz Road, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JOB SUM ...
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Maintenance
منذ يوم
Marriott International, Inc Makkah, المملكة العربية السعودية**Numéro de l'Emploi** · **Catégorie d'Emploi** Engineering & Facilities · **Lieu** Sheraton Jeddah Hotel, North Corniche, Jeddah, Saudi Arabia, Saudi Arabia AFFICHER SUR LA CARTE · **Horaire** Full-Time · **Situé à distance ?** N · **Mutation?** N · **Type de Poste** Non-Manage ...
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Engineer I
منذ يوم
Marriott International, Inc Makkah, المملكة العربية السعودية**Numéro de l'Emploi** · **Catégorie d'Emploi** Engineering & Facilities · **Lieu** Sheraton Jeddah Hotel, North Corniche, Jeddah, Saudi Arabia, Saudi Arabia AFFICHER SUR LA CARTE · **Horaire** Full-Time · **Situé à distance ?** N · **Mutation?** N · **Type de Poste** Non-Manage ...
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Mgr-sales I
منذ 3 أيام
Marriott International, Inc Makkah, المملكة العربية السعودية**Job Number** · **Job Category** Sales & Marketing · **Location** Courtyard By Marriott Kudai Makkah, Ajyad Street, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JOB SUMMA ...
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Mgr-sales I
منذ يوم
Marriott International, Inc Makkah, المملكة العربية السعودية**Job Number** · **Job Category** Sales & Marketing · **Location** Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** ...
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Dir-sales & Marketing-a
منذ أسبوع
Marriott International, Inc Makkah, المملكة العربية السعودية**Job Number** · **Job Category** Sales & Marketing · **Location** Le Méridien Jeddah, Medinah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JOB SUMMARY** · Functions ...
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General Cashier
منذ 6 أيام
Marriott International, Inc Makkah, المملكة العربية السعودية**Numéro de l'Emploi** · **Catégorie d'Emploi** Finance & Accounting · **Lieu** Sheraton Jeddah Hotel, North Corniche, Jeddah, Saudi Arabia, Saudi Arabia AFFICHER SUR LA CARTE · **Horaire** Full-Time · **Situé à distance ?** N · **Mutation?** N · **Type de Poste** Non-Management ...
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Mgr-catering Sales
منذ أسبوع
Marriott International, Inc Makkah, المملكة العربية السعودية**Job Number** · **Job Category** Sales & Marketing · **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Man ...
Customer Services Manager - Mecca, المملكة العربية السعودية - Talent Pal
وصف
Contract typeRegular / Permanent
WHO WE ARE
we have been acting in support of our clients and partners to deliver essential services that protect and improve the quality of life wherever we operate.
United by a passion for our work as well as our inclusive culture and team spirit we innovate to conserve water and create value from wastes in the form of recycled materials and energy. We promote and implement responsible behavior more efficient technologies and circular solutions to recycle and make the best possible use of the finite resources of the Earth.
SUEZ Middle East HQ is looking for an enthusiastic and driven individual to enrich our Business Development Team. Based in Dubai this pivotal role will contribute significantly to the strategic expansion of SUEZs operations across the Middle East and Central Asia. We are seeking a dynamic professional who is eager to drive our development initiatives and foster meaningful relationships in these key regions for the Group.
WHAT YOU WILL BE DOING
WHO WE ARE LOOKING FOR
BSc Engineering Degree or Business school
Senior Expert with 10 years of proven and recognized experience in all the components of customer services from metering to debt recovery including customer care and commercial nonrevenue water.
Water industry experience: 5 years
Functional experience in their area: 5 years
Management experience related to this position: 5 years
BU: Water Division Water Middle East
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