Request taker - Medina, المملكة العربية السعودية - Hilton

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    Hilton Medina, المملكة العربية السعودية

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    Title: Project Manager
    Location: Denver, Colorado
    Duration: 12 months
    Note: This is a Remote Position.

    Job Description:
    • Candidate Must Be Local
    • Candidate must reside within Colorado
    • The role of the Project Manager is to plan, execute, and finalize projects according to defined timelines and within the allocated budget. The Project Manager is responsible for ensuring that business and end users are consulted with and their input garnered for the project at hand.
    • Responsible for assisting agency executive management, division directors, and information technology (IT) staff and leading project tasks, resources, including State personnel and deliverables.
    • Use appropriate project management tools, reports, templates, mentoring, training, and coaching to IT project teams.
    • Work directly with agency staff, as well as vendors and, when necessary, other state agencies in fulfilling and carrying out the requirements of assigned IT projects.
    • Utilize project management best practices, including risk management, quality management, change management, change control and communication.
    • Manage by providing leadership, collaboration, supervision, training, guidance and support to all IT project team members on assigned projects.
    • Lead the effort for ensuring agency compliance with the State s project management policies and standards.
    • Coordinates all related activities for cross-functional teams
    • Collaborates to develop and appropriately execute a change strategy, including stakeholder analysis, communication plans, and adoption plans.
    • Manages relationships across OIT, customers and vendors to develop a thorough understanding of core business functions and align projects with overall business objectives.
    • Manages issues and proactively escalates critical issues for immediate resolution, effectively demonstrating decision making, issues management, and resolution skills.
    • The ideal candidate would have a strong background in project management, Information Technology Infrastructure, Cloud, and Cloud Migrations.


    About Us:
    Tri-Force is one of the fastest growing companies in the Philadelphia region by receiving the award 5 times and 3 times (Ranked #) on In c. 5000 fastest growing companies in the USA.
    Tri-Force Consulting Services, In c. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialize in building customized software applications solutions such as knowledge management systems, business intelligence, data analysis, database support and maintenance, data warehouse implementation and support, systems architecture and systems integration for our clients.
    Our technical competencies are in Java,.NET, SharePoint, PHP, Business Intelligence (Cosign, Data Warehouse), mobile applications platforms (iPhone, iPad, Android, Blackberry), and various other technologies. We also specialize in providing resources to manage infrastructure projects. Tri-Force is one of the fastest growing companies in the Philadelphia region by receiving the award 5 times and 2 times on In c. 5000 fastest growing companies in the USA.

    Title: Network Operations Center Engineer Location: Philadelphia PA. Client: City of Philadelphia Duration: 12 months Note: This is a Partially remote position. Position overview / Statement of Work This person will be responsible for training JR level technicians on NOC best practices and managing IT incidents and will play a crucial role in improving the overall IT Incident Management process/framework. Work activities: Evaluate the current state of OIT s ITCC processes Develop an action plan to address known process deficiencies Configure/design workflow templates to facilitate incident handling Monitor the incident queue to ensure tickets are being addressed Train technicians on processes and procedures Create communication and training plans to enable smooth implementation of new processes Skills/experience of the assigned staff: Required Strong facilitation, teamwork, influencing and interpersonal skills Excellent written and oral communications skills Ability to train users in the process and coach people in best practice Customer focused, passionate about the customer experience Familiarity with ITIL Incident Management IT Operations or Technical Support experience Highly Desired/Preferred IT Service Management experience Strong knowledge of ITIL processes, with experience working with Change Management, Incident Management and Problem Management Broad experience of IT infrastructure and applications Experience working with SysAid (ticketing system)