Field Service Engineer X-ray - Riyadh, المملكة العربية السعودية - Agfa

وصف

Field Service Engineer X-Ray - Middle East and North & Central Africa

This position performs technical service support on Agfa and 3rd party products, for end customers and service channels, in Middle East and North and Central Africa.

This person is based in Middle-East.
He/she reports to the Team Lead Middle East and North & Central Africa.
Responsibilities = DIRECT CUSTOMER CONTACT / ESCALATIONS / SUB-REGIONAL


Representative Activities:

• Performs complex installations of mobile and stationary Xray equipment (Agfa and 3rd party products), from start to finish, including project management.
• Troubleshoots issues onsite and remotely
• Performs preventive/corrective maintenance
• Requires extensive travelling in Middle East and N&C Africa, and to Europe for training
• Assists internal and external customers (e.g. user, dealer engineers, colleagues) on technical questions, procedures, and issues
• Timely escalates, when necessary, technical problems to GSN support, according to the proper procedures, and commercial problems to the sales team.
• Knowledge transfer: provides onthejob training to dealer engineers

Principal Accountabilities

• Accountability for timely handling of issues, according to Agfa guidelines and best practice procedures
• Accountability for customer satisfaction on project implementation and issue handling
• Accountability for being knowledgeable and uptodate on latest Agfa Radiology products & solutions
• Accountability for meeting customer requirements within the scope of the SLA

Scope Variants

• Repair and fix
• Installation / Integration
• Train the customer
• First to install new equipment
• 2nd line support, assist other (distributor) engineers
• Handling escalation towards GSN global support
• Installation Project skills
• Assess project risks and feasibility, identify dependencies and platform requirements
• Communicate effectively with a diverse set of customers or partners, across multiple disciplines.
• Multiple countries (Middle East + North & Central Africa).

Education

• Bachelor's or master's degree in a technology field or an equivalent combination of education and relevant healthcare experience.

Experience

Several years of previous direct field work experience in a technical customer support or field engineer role working with traditional x-ray rooms, digital x-ray equipment and rooms, and computed radiography (CR) systems.

Experience as an expert or specialist level role with x-ray technology is highly desired.


Location:
homebased, with up to 50% - 75% travel in Middle East + North & Central Africa