Contact Center Agent saudi National - Riyadh, المملكة العربية السعودية - webook

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شركة تم التحقق منها
Riyadh, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average.

Were looking for a
Contact Center Agent.

Key Responsibilities:

  • Handle contact center departments inbound and outbound calls including Sales and telemarketing calls.
  • Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels.
  • Act as a source of information for customers, collect customers feedback and enhance customer satisfaction.
  • Contact center agents will be also responsible for supporting clients merchants and service providers by collecting their feedback, leads and handling their inquiries and complaints.

Key Requirements:

  • Follow Companys Policies, and instructions, and maintain the company's equipment and prestigious image.
  • Adhere to working hours schedules, breaks, and tasks assigned and deliver it before the deadline.
  • Answer contact center departments inbound calls, and serve the customer with the required services.
  • Book, reschedule, and cancel experience bookings on behalf of customers and service providers.
  • Sell events tickets through inbound, outbound calls, and all contact center departments channels.
  • Handle customer complaints, inquiries and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction.
  • Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it.
  • Make outbound research marketing and sales calls for our projects.
  • Modify, review, upload, and remove merchants and DMCs experiences according to the business needs.
  • Handle merchants and DMCs Inquiries, complaints, and feedback through all contact center channels, and provide them with full support.
  • Maintain individuals Key performance Indicators (KPIS).

Key Qualification:

  • Diploma Degree or bachelor's degree.
  • Fresh Graduates, 12 years of experience.
  • Excellent communication skills.
  • Good customer service skills.
  • Good command of English and Arabic Languages.
  • Good Computer skills.
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