Operations Coordinator - Riyadh, المملكة العربية السعودية - Astrolabs DMCC

Astrolabs DMCC
Astrolabs DMCC
شركة تم التحقق منها
Riyadh, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف

We are looking for a proactive and professional Operations Coordinator
to join our Saudi team


The role will support the AstroLabs expansion team by managing and maintaining relationships with AstroLabs clients (local and international investors, entrepreneurs, and companies) who are looking to expand their business to Saudi Arabia.


Key Responsibilities

Client Management:


  • Offer worldclass customer service to all visiting General Managers.
  • Building strong relationships throughout the different Ministries such as MISA, MoC, MoJ, MoL, and Saudi Business Centre.
  • Provide necessary advice to managers and team members on current changes and system updates related to the Ministries.
  • Updating the Client Management System (CRM-Salesforce) with the progress of the Client's Journey at each step and on a daily and weekly basis.

Operations:


  • Accompanying General Managers to the relevant Government entities such as CoC, SBC...
  • Accompanying General Managers to the medical testing facilities.
  • Assisting the Clients with their Bank Account opening and having it fully operational.
  • Attesting & notarizing documents at the relevant government entities (MoFA, MoJ, SBC..).
  • Performing online tasks for the Clients such as issuance of Work Permit, issuance of Health Insurance, Iqama, exit/reentry visa, and etc.
  • Frequent visits to the Ministry of Labor office for submitting clients' documents.
  • Registering and Managing the Government portals for the clients while continuously updating and performing related tasks (MISA, Absher, SPL, GOSI, MoL, Qiwa, Muqeem, Mudad, MoC ).
  • Visiting Ministries to follow up on delays or bottlenecks in the setup process.

Product Development:


  • Continuously and proactively propose ways to improve clients' experience by finding new services and products that are of high value and impact.
  • Investigate & prepare documents and reports on any new processes added by the Government.
  • Build new connections across Banks to facilitate bank services to the client.

What's in it for you?

  • Fluent in English and Arabic (both written and spoken)
  • Excellent verbal and written communication skills
  • Strong organization skills with the ability to take ownership of tasks
  • Excellent attention to detail
  • Ability to multitask and prioritize
  • The ability to work efficiently under pressure
  • Strong interpersonal skills and an ability to build rapport with customers
  • Ensuring a positive and professional client service experience
  • Committed to helping clients and demonstrating excellent customer service skills at all times
  • Willingness to learn in the workplace and grow
  • Previous experience working as a client relationship manager or a track record of managing client relationships
  • Previous experience in conflicts resolution
  • Experience in process mapping and reengineering
  • Problemsolving skills
  • Organized, detailoriented, and resultsdriven
  • A strong entrepreneurial spirit is a plus
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