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Riyadh

    Director of Human Resources - Riyadh, المملكة العربية السعودية - Nahdi Medical Pharmacies Company

    Nahdi Medical Pharmacies Company
    Nahdi Medical Pharmacies Company Riyadh, المملكة العربية السعودية

    منذ أسبوع

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    وصف

    We are activelyseeking a solutions-oriented Software Support Specialist (Agent) tojoin our team You will be directlyresponsible providing functional customer support through variousmediums such as phone, email, and online This role is a greatopportunity for anyone interested in joining a fast-paced cultureand growth within an


    EMPTrust HR is a leading provider of Human Capital Software on SaaSplatform and provides solutions for talent management, onboardingand related solutions and provides a flexible work environment withopportunities to grow your ; We support Fortune 500 companies,Small and Large Enterprises, State and local agencies and provide adynamic, fun work

    Here's whatyou'll bedoing:

    • Providetimely, professional, and accurate responses to customers whosubmit inquiries via phone, email, orchat
    • Supportcustomers and end clients on answering questions, track issues orproblem reports into our IT help-desk tool and coordinate withtechnical and sales supportteams
    • Enterall correspondence and necessary information for problem resolutioninto our help-desk
    • Manageand set customer expectations on timely resolutions of open
    • Serveas a customer advocate and interact with internal teams to solvecustomerissues
    • Supportsetup of new client accounts and usersaccounts
    • Collaborateand follow-up with the product team on cases that requireescalation
    • Informcustomers of critical issues and systemupdates

    Here'swhat you'llneed:

    AnAssociates or Bachelor's degree;Exceptional candidates withstrong educational credentials, web / computer knowledge and goodcommunications skills will be considered in lieu of A background inHuman Resources or study in HR will be considered an

    • Around1 year of experience serving in an external client-facing rolesupporting clients via phone or years of experience using,supporting, or troubleshooting web-based applications is;
    • 1-2years of experience working in a corporate environment supporting aproduct or software as a service (SaaS)solution
    • Experiencewith being managed to traditional customer support KPI'ssuch as response time, resolution time, and customer
    • Excellentwritten and verbal communicationskills
    • Detail-orientedand organized with the ability to prioritize tasks in a deadlinesensitiveenvironment
    • Strongtechnical, analytical and troubleshootingskills
    • Musthave a technical inclination and a basic understanding ofcomputers, internet browsers such as Chrome, Firefox or MS Edge andusing software on a daily
    • Interestin cloud technology, SaaS and HumanResources
    • Apassion for delivering exceptionalservice
    • Abilityto thrive in a teamenvironment
    • Creativeproblem-solving capabilities, ownership of issues, and excellentorganization andfollow-up

    Proficiencyin MS Excel, Word, Email Outlook isrequired

    Training: Training will beprovided on company's SaaS software and related help desktools and components for selected

    Candidateswho are selected will be required to complete a background checkand drug screening and must be qualified work in the United Stateswithout a visa EMP Trust HR uses E-Verify for workforce eligibilitychecks with the Department of Homeland security

    Education: Bachelor's(Preferred)

    Work Location: Gaithersburg,MD

    We provide flexible working arrangements andwork hours for employees who have to deal with unexpected family;

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