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وصف

Fly Hi Financial ServicesLtd. is an Asset-lite, tech-forwardNBFC, focused on bridging gaps between financing and qualityeducation in India s burgeoning education sector. Flyhi Financeprovides highly affordable education lending products aimed at K-12schooling, coaching classes, higher education, professional andvocational skill development courses. Flyhi Loans are fully digitaland paperless, accessible via a 15-minute web application processdirectly as well as through a network of partneredinstitutes.
We are Looking a customerservice representative to manage customer queries and complaints.
You will also be asked to process orders, modifications, andescalate complaints across a number of communication channels.

Todo well in this role you need to be able to remain calm whencustomers are frustrated and have experience working withcomputers.

RoleCSR
DepartmentSales
LocationMumbai
Budget :

Up to LPA
Experience:0 -1 years
Responsibilities-Responsible for bringing new alliances with K12 Schools, Colleges,Universities, Coaching, Tuition, Vocational courses classesInstitutes for business development for sourcing retail customersfor educational lendingproducts.- Responsible for achievingmonthly, quarterly, and yearly sales, alliances, and businessdevelopment targets.- Responsible for end-to-endrelationship management including training, on-boarding, andgrievance resolution of the allied institute staff and otherofficials.- Manage end to end sales cycle- presentation, commercial negotiation, defining Institute s scopeof work, coordination with internal team to ensure timely golive.- Prepare necessary salesreports and MIS on a routinebasis.- The present analysis, findingsw.r.t policy and processes, and give recommendations to Product andpolicy team, especially findings that involve a borrower s abilityto repay & bringing efficiency & cost reduction tothe overall customer loan managementjourney.- Conduct competitor analysis toidentify strengths and weaknesses of key competitors, usecompetitive knowledge to assist in outbound product positioning,and to set internal development priorities.

Set up payment plansand monitor the progress of existingloans
Qualifications-Degree in Graduate from a recognized university/Institute ispreferred.- Anunderstanding of digital sourcing and the credit lifecycle oftypical retailcustomers.- Youhave strong analytical, problem-solving, and project managementskills.- Excellentorganizational communication, presentation, and interpersonalskills.- Theability to influence and negotiate with others and high commercialawareness.- Theability to think creatively andstrategically.-Motivation and the ability to be motivated by targets with highresilience.-Unparalleled bias for action with an ability to operate in afast-paced environment.

Skills :
customer service,b2b sales,b2c sales