Social Media Representitve - Riyadh, المملكة العربية السعودية - Mode Studio

وصف

• Be the social media voice of different brands, creating a friendly and approachable tone that makes customers feel heard and appreciated.
• Help customers with their questions, concerns, and issues, providing timely and accurate assistance that exceeds their expectations.
• Build relationships with the customers by engaging with them on a personal level and showing that we care about their needs and opinions.
• Use social media to create a community around our brand, encouraging customers to share their experiences and become brand advocates.
• Think creatively to come up with solutions to customer issues, going above and beyond to find the best possible resolution.
• Stay uptodate with social media trends and best practices, bringing new ideas to the table to improve our social media customer service.
• Collaborate with other departments to ensure that customers receive consistent messaging and branding across all channels.
• Use social media to create positive interactions with the customers, turning negative experiences into positive ones and creating loyal, lifelong customers.
• Work in a fastpaced, dynamic environment where no two days are the same, always ready to adapt to new challenges and opportunities.

• Excellent communication skills, with a friendly and approachable personality that makes customers feel heard and valued.
• Arabic/English Strong writing skills with a knack for crafting social media posts that are engaging and informative.
• A passion for customer service, with a dedication to providing the best possible experience for our customers.
• Adept at using social media platforms such as Facebook, Twitter, and Instagram, with a good understanding of social media best practices.
• Comfortable working in a fastpaced, dynamic environment, able to multitask effectively and stay organized in the face of multiple competing priorities.
• Strong problemsolving skills, able to think on your feet and find solutions to even the most challenging customer issues.
• A quick learner, able to quickly understand our products and services and provide accurate and helpful information to customers.
• A team player who is willing to collaborate with other departments to ensure that customers receive consistent messaging and branding across all channels.
• Knowledgeable about social media trends and best practices, with a willingness to stay uptodate and bring new ideas to the table to improve our social media customer service.

• When can you start?