Health Club Manager - Riyadh, المملكة العربية السعودية - InterContinental
وصف
FINANCIAL RETURNS
- You will ensure the management of all pertinent matters concerning the effective operations of the Recreation Department.
- You will be responsible for maximizing all revenue opportunities through effective teamwork and development and will ensure that recreational and leisure facilities are delivered to brand standards.
- You will be responsible for creating and implementing of all Standard Operating Procedures, beginning with a complete membership structure,
- Ensuring that all Recreation department's safety procedures, rules and regulations are strictly observed by all Guests & Members.
- Develop and plan strategies of selling the memberships, facilities and services to all prospective Guests & Members.
- Design monthly reports for membership figures, membership retention and revenues. To ensure the smooth renewal process for each and every member.
- Recognize opportunities to sell, add on sell and up sell
PEOPLE
- Attend scheduled training sessions.
- Participate actively in employee activities.
- Ensure that all Health Club Employees adhere to specified hygiene and personal appearance standards.
- Interacts, cooperates with other employees of the Recreation Department.
- Interacts, cooperates with other departments as appropriate.
- Interacts, cooperate with Hotel Guest and Recreation members as appropriate
GUEST EXPERIENCE
- Understand and respond to customer's needs and ensure a high level of guest satisfaction.
- Report preventive maintenance to ensure facility is maintained and in service for our guests.
- Ensure a safe and secure environment for guests, team members in compliance with regulatory policies and procedures.
- Ensure only qualified persons such as inhouse guests, members and guests who paid the entrance fee are allowed to use
- Greets and welcomes all clients/guests.
- Understand and respond to customer's needs and ensure a high level of guest satisfaction.
- Report out preventive maintenance to ensure facility is maintained and in service for our guests.
- Ensure a safe and secure environment for guests and team members in compliance with regulatory policies and procedures.
- Ensure only qualified persons such as inhouse guests, members and guests who paid the entrance fee are allowed to use
RESPONSIBLE BUSINESS
- Coordinating and supervising the planning, presentation and service of recreational and leisure services and facilities to ensure the highest quality at all times.
- Participate in activities concerning protection of environment
ACCOUNTABILITY
Being a Health Club Manager at one of the largest and most prestigious hotel chain in the world means that to maintain a high standard of service is imperative by keeping up the image of the hotel and providing a star class service and by fulfilling your duties as a Health Club Manager in the most efficient and professional manner.
QUALIFICATIONS AND REQUIREMENTS
The ideal Health Club receptionist must possess a High School degree, at least two years experience in a similar position (preferably in the hotel industry).
- Degree or Diploma from a reputable institution in Social Sciences/ Arts or its equivalent
- Previous Spa/Recreation Management Experience is a must
- Self starter, with the ability to understand the business and link them to departmental objectives
- Experience working with budgets, forecasts and presentation is a must.
- Strong understanding of hotel operation. Market knowledge and trends are key to this position.
- Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure
- High level of English language skills both written and verbal.
- Previous IHG experience preferred but not mandatory
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings.
We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity.
We create inspiring experiences for those seeking a richer perspective on the world.If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Let's Go Further Together.
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