Operation Manager - Riyadh, المملكة العربية السعودية - Talent Pal

Talent Pal
Talent Pal
شركة تم التحقق منها
Riyadh, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف
Railways for the world of tomorrow.

For this bid we are seeking a Station Operation Manager

Deutsche Bahn's expertise is in high demand all around the world.

As a leading engineering and consulting company in the rail sector, DB Engineering & Consulting offers that knowledge - starting with an idea and continuing all the way to operations.

We advise our customers in Germany and around the globe, develop technically sophisticated and customized infrastructure, mobility and transport solutions.

With sustainable concepts, we ensure the future success of economic regions, make important contributions to the protection of the environment and help shape the world of the future.- Since 1966, DB Engineering & Consulting has implemented thousands of projects of any size and complexity in over 100 countries.

About 5,000 employees from 84 nations are currently realizing the projects of our customers with professional knowledge and intercultural experience.


Responsibilities:

Overview the contractors' management of the passenger stations incl. Platform management (e.g., crowd management), station staffing- Development and execution of knowledge transfer for all station operation related disciplines Management of all aspects of station facilities including but not limited to customer service, cleanliness, security, and passenger amenities Ensure a seamless and pleasant experience for passengers at all stations and at all times Oversee the daily operations of stations, ensuring high levels of customer satisfaction Supervise station staff, including customer service representatives, security personnel, and cleaning crews Implement customer service standards and training programs for station employees Monitor station cleanliness, maintenance, and safety protocols Coordinate with vendors for station amenities, services, and retail spaces Address customer complaints, feedback, and inquiries to enhance passenger experience Collaborate with marketing teams for station branding and promotional activities Ensure stations comply with accessibility standards and regulations Report contractors' compliance with the station operation plans Propose amendments of plans where necessary

  • Report reactions and measures taken by contractors in abnormal operation situations

Qualifications:

Project management skills- Railway Operation background (passenger highspeed or long distance intercity)- Min


academic degree:
B.Sc. Engineering- Min. 10 years in the rail Industry- Min. 5 years in leadership position- Min.

10 years in a similar position- International experience, preference GCC- English (fluent), Arabic (preferred), German (preferred)This job has been sourced from an external job board.

المزيد من الوظائف من Talent Pal
انظر جميع وظائف Talent Pal