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Khobar

    Food and Beverage Officer - Al Khobar, المملكة العربية السعودية - Accor Hotels

    Accor Hotels
    Accor Hotels Al Khobar, المملكة العربية السعودية

    منذ 5 أيام

    Accor Hotels background
    وصف

    Roles and Responsibilities :

    • Respond to customer queries in a timely and accurate way, via phone,
    • Identify customer needs and help customers use specific features
    • Update our internal databases with information about technical issues and useful discussions with customers.
    • Monitor customer complaints on social media and reach out to provide assistance
    • Share feature requests and effective workarounds with team members.
    • Inform customers about new features and functionalities
    • Gather customer feedback and share with our Product, Sales and Marketing teams
    • Assist in training junior Customer Support Representatives.
    • Candidate should possess excellent oral and written communication skills
    • Candidate with good customer service skills would be preferred
    • Candidate should have 0-8 year of experience in Customer Support Voice Process.
    • Prior experience in Customer service industry will be an added advantage.
    • Should be open to work in Night shifts / Rotational Shifts.
    • Candidates with backlogs/arrears in their degree are not eligible
    • Responsible for dealing with Domestic & International Clients
    • Responsible for dealing with Clients Queries.

    Requirements and Skills

    • Experience as a Customer Support Specialist or similar CS role.
    • Familiarity with our industry is a plus.
    • Experience using help desk software and remote support tools
    • Understanding of how CRM systems work
    • Excellent communication and problem-solving skills
    • Multi-tasking abilities
    • Patience when handling tough cases

    Hiring Domains.

    Healthcare.
    Banking.Finance.
    E-Commerce.
    Telecom.
    Inside sales.

    Eligibility.

    Graduate Freshers / Undergraduate with can apply

    Excellent and fluent English communication skills
    0. to 8 year Experience in Customer Support / Any international BPO.

    Interviews - Monday to Saturday
    Timings AM to 3.00 PM.

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