Ksa Collection Specialist - Riyadh, المملكة العربية السعودية - Unilever

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Riyadh, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف

Job Title:
KSA Collection Specialist


Location:
Riyadh, KSA


Job Purpose:

Single Point of Contact for any customer engagements in relation to open invoices and receivables pus solving and settling customer claims The individual will be responsible for e2e cash collection, correspondence, escalation & resolution of disputes with customers and claims registration & processing, will be also engaged in bad debt provisions & write-offs


Key responsibilities:


  • Proactively and reactively track open invoices to keep DSO at lowest possible level.
  • Ensure risk free and reconciled customer accounts (open items and aged balances).
  • Support Cash Apps and Claims Specialists for invoice issue resolution.
  • Accurate and timely claim investigation & settlement with Customers.
  • Timely Customer reconciliation and reduction of open items in Customer accounts.
  • Escalation of invalid claims, as well in case of delays in submission of claims to CD LT.

KPIs:


  • Total receivables and days outstanding.
  • Gross Overdue and overdue outstanding days.
  • Customer reconciliations (# of reconciliations done).
  • Receivable write off.
  • Open aged items related to Claims deduction in Customer accounts.
  • Quarterly nodue certificate from all customers.
  • Customer claims settlement period (within 45 days of activity).

SKILLS:


  • Customer focus.
  • Negotiation & influencing skills.
  • Team player.
  • Time management.
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