Technical Support Engineer - Riyadh, المملكة العربية السعودية - valuable capital financial company

valuable capital financial company
valuable capital financial company
شركة تم التحقق منها
Riyadh, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف

Responsibilities:


  • Take ownership of customer issues reported and see problems through to resolution.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Prepare accurate and timely reports.
  • Document knowledge in the form of knowledge base tech notes and articles.
  • Follow the SLA for issues with respect to the severity.

Requirements:


  • 25 years working experience.
  • Proven working experience in system engineering, IT support, Fintech or banking industry.
  • Proven work experience with different systems, software, and hardware.
  • Excellent written and verbal communication skills
  • Excellent written and verbal communication skills
.

Linguistic competence:
Proficient in both English and Arabic with proven proficiency in English.


Salary:
ریال8, ریال18,000.00 per month


Experience:

- working: 2 years (preferred)
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