- Manages customer inquiries efficiently and ensure a resolution in a timely manner
- Acknowledge, empathize, and resolve customer inquiries and maintain professional relationships at all times
- Provide product and service information to assist customers with their travel experience questions and concerns
- Utilize Fuse customer service philosophy to enhance the customer experience
- Ability to exercise flexibility, initiative, good judgment, critical thinking, and discretion
- Display a positive composure and enthusiastic tone while assisting customers
- Collaborate regularly with CX team members to create a winning service environment
- Learn all you can about each travel package, additional services and understand each packages resolution channel so you can provide winning service.
- Stay on top of all customer communications, respond in timely fashion to calls and emails, and anticipate client needs for updates and new information
- Effectively communicate with our customers across several channels phone, email, chat, and social media.
- Promote Fuse Technologies brand through your conflict resolution abilities and effective communication skills.
- Advocate for our customers to help us grow the business.
- Be an active member of the Customer Experience team
- You have a passion for customer experience. You lead by example and have delivered strong winning service results for clients.
- You ve experienced success in managing major accounts and understand the responsibility that role carries.
- You have excellent presentation skills, communication capabilities and know how to extract necessary information from clients to be able to deliver exceptional customer service.
- You have an eye for strong creative and know foundational principles of good design and content.
- Even though you aren t a designer yourself, you can see how the strategy is married with the design and offer insights for improvement.
- You have supervised the work of others and helped foster a culture of collaborative excellence.
- You are a people person, like to work within a team, and enjoy the back-and-forth challenges of the customer experience process.
- 401(k)
- 401(k) matching
- Health, Dental & Vision insurance
- Paid time off
- Innovative -- innovative and risk-taking
- Outcome-oriented -- results-focused with strong performance culture
- Team-oriented -- cooperative and collaborative
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Hilton Mecca, المملكة العربية السعودية· Lead Municipal Engineer/Infrastructure Group Manager · Are you an experienced civil engineer looking for an opportunity to grow and advance? Do you have the design experience to scope water and wastewater projects and direct and mentor staff to effectively meet project require ...
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Group Executive Chef at branch in Makkah
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Hilton Mecca, المملكة العربية السعودية· Environmental Project Manager or · Environmental, Health & Safety (EHS) Professional Manager: · Ideal candidates bring experience and technical expertise to support and grow our business. The candidate · will be accountable for successfully developing, managing, and consulting ...
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Hilton Mecca, المملكة العربية السعوديةQui a dit que les comptables taient plates? · Conseiller une start up , orienter son client vers un investissement majeur, revoir les mod les d affaires, g rer les risques et devenir l ami qui partage son expertise et bien a, c est tr s excitant N ai-je pas raison? · Notre clie ...
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Group Sales Manager at branch in Makkah
منذ 4 أيام
Hilton Makkah, المملكة العربية السعوديةExperience: · Previous experience as a sales manager or in related sales and marketing positions. The required experience can range from 2 to 4years. · Team management: · Ability to manage and direct the sales team and motivate them to achieve sales goals. · Sales strategy: · Dev ...
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Hilton Mecca, المملكة العربية السعوديةFirm in business over 50 years is seeking to add a Senior Electrical Engineer to their Dallas team · Requirements:Bachelors Degree in Electrical Engineering · P.E. license · 12+ years experience in the design of electrical and low voltage systems for commercial and institutional ...
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Hilton Mecca, المملكة العربية السعوديةEn Fibras pticas de Colombia somos una empresa comprometida con la satisfacci n del cliente mediante el desarrollo de soluciones de fibra ptica, facilitando la comunicaci n de la sociedad a trav s de un equipo de colaboradores con valores organizacionales, en un ambiente de comun ...
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Front office manager at Makkah branch
منذ 4 أيام
Hilton Mecca, المملكة العربية السعوديةEducation and training: · University degree or higher education related to hotel management or hospitality is an advantage. · Experience: · Previous experience in the field of management and reception in hotels is important. · Driving skills: · Ability to manage and direct the de ...
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Hilton Makkah, المملكة العربية السعوديةProven program-level experience in leading complex technology projects or multi-threaded efforts. · Proven facilitator that can lead project meetings and large workshops driving commitments,accountability, and deliverables · Demonstrated exceptional critical thinking, strategic p ...
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Room service supervisor at branch in Makkah
منذ 4 أيام
Hilton Mecca, المملكة العربية السعوديةExperience: · Previous experience as a room service employee or similar field. The required experience can range from 1to 2 years. · Supervision: · Ability to manage and direct the service team and motivate them to provide high quality customer service. · Tact and communication s ...
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Hilton Mecca, المملكة العربية السعوديةFirm in business over 50 years is seeking to add a Senior Electrical Engineer to their Minneapolis office · Requirements:Bachelors Degree in Electrical Engineering · P.E. license · 8+ years experience in the design of electrical and low voltage systems for commercial and institut ...
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Chef of the DoubleTree by branch in Makkah
منذ 4 أيام
Hilton Mecca, المملكة العربية السعوديةThis is a remote position. · Are you looking for a stimulating and dynamic job in the surrounding area of Montreal? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you W ...
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Front office coordinator at Makkah branch
منذ 4 أيام
Hilton Makkah, المملكة العربية السعوديةTact and communication: · Excellent communication skills and tact when dealing with customers and colleagues. Ability to speak fluently in the local language and English. · Reception and hospitality: · Ability to greet customers courteously and guide them effectively. Providing e ...
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Hilton Mecca, المملكة العربية السعوديةVous tes passionn (e), vous avez soif d aventures, de nouveaux challenges ? Vous souhaitez int grer une quipe dynamique avec une grande expertise m tier ? · Le Groupe Serpe n attend que vous · Nous recherchons un Conducteur de Travaux (H/F) afin d int grer et renforcer notr ...
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Hilton Mecca, المملكة العربية السعوديةZentech Consulting is looking for a Delivery Specialist in Allendale. This is a great opportunity to get your foot in the door with a fortune 500 company. Come join a great team today · TEMP - PERM · DUTIES AND RESPONSIBILITIES: · Picks orders and prepares goods for shipment · ...
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Hilton Makkah, المملكة العربية السعوديةeducation: · The minimum is usually a high school diploma. You may have an enhanced high school diploma or a relevant professional certificate. · communication skills: · Good communication skills to interact with visitors and staff tactfully and friendly. · Tact and appearance: · ...
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Hilton Mecca, المملكة العربية السعوديةExperience: · Previous experience as a sales manager or in related sales and marketing positions. Team management: · Ability to manage and direct the sales team and motivate them to achieve sales goals. · Sales strategy: · Develop sales strategies and business plans to achieve sa ...
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Chef De Party DoubleTree by branch in Makkah
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Hilton Mecca, المملكة العربية السعوديةNurse Practitioner or Physician Assistant $130K - $140K · Title: Nurse Practitioner or Physician Assistant · Full Time or Part Time Nurse Practitioner or Physician Assistant PA-C Position · Outpatient Family Practice Office · Full Time or Part Time Available · We are flexible · ...
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Hilton Mecca, المملكة العربية السعوديةExperience: · Previous experience in managing executive lounges or special services for guests is preferred. · Leadership: · Ability to lead and direct the Executive Lounge staff and ensure excellent service to guests. · Exceptional service: · Commitment to providing exceptional ...
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Hilton Mecca, المملكة العربية السعوديةESSENTIAL FUNCTIONS:- Possesses skills and competencies to deliver intermediate contracted customer requirements (document assembly and finishing). - Tasks and activities are defined and routine. - Ability to lift up to 50 pounds - Point of contact to receive, review and electron ...
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Hilton Mecca, المملكة العربية السعوديةJob Summary: · The Staff Accountant is responsible for monitoring and analyzing accounting data and producing financial reports. · Supervisory Responsibilities: · Accounting team of 3, including Accounting Lead, A/R Coordinator, and A/P Coordinator · Duties/Responsibilities: · Ov ...
Information Technology Specialist at branch in Makkah - Mecca, المملكة العربية السعودية - Hilton
وصف
The Customer Experience Concierge role plays an important role in building winning relationships with Get Away customers. As the primary point of contact for our valuable customers, you will play a significant role in ensuring the customer s needs are met by understanding customer needs, responding in a professional, timely and efficient manner.
You have a passion for delivering exceptional customer service and have the expertise to provide exceptional service for each customer. You also possess the collaborative skills needed to thrive at our agency, where working with our team in a collaborative manner is essential.
You have a passion for delivering exceptional customer service and have the expertise to provide exceptional service for each customer. You also possess the collaborative skills needed to thrive at our agency, where working with our team in a collaborative manner is essential.
As the Customer Experience Concierge you will eagerly participate in brainstorming sessions to provide input from a customer experience standpoint, ensuring that our customer s needs are a priority.
Requirements
Responsibilities
Qualifications and Skills
The Customer Experience Concierge position requires knowledge and experience within the customer service, support and experience space across the entertainment, live events and hospitality industries. A bachelors degree with three to five years of experience is preferred.
Benefits
Members of Get Away high-energy team enjoy:
Work Location: Las Vegas
Work Remotely: No
Flexibility in your schedule
Career development support
Colleagues motivated to do great things for clients
Job Type: Full-time
Benefits: (waiting period may apply)
Schedule: Monday to Friday, extended over event weekends and on client launches/on-sales
Education: Bachelors (Preferred)
This Company Describes Its Culture as:
Responsibilities Manages customer inquiries efficiently and ensure a resolution in a timely manner Acknowledge, empathize, and resolve customer inquiries and maintain professional relationships at all times Provide product and service information to assist customers with their travel experience questions and concerns Utilize Fuse customer service philosophy to enhance the customer experience Ability to exercise flexibility, initiative, good judgment, critical thinking, and discretion Display a positive composure and enthusiastic tone while assisting customers Collaborate regularly with CX team members to create a winning service environment Learn all you can about each travel package, additional services and understand each packages resolution channel so you can provide winning service. Stay on top of all customer communications, respond in timely fashion to calls and emails, and anticipate client needs for updates and new information Effectively communicate with our customers across several channels phone, email, chat, and social media. Promote Fuse Technologies brand through your conflict resolution abilities and effective communication skills. Advocate for our customers to help us grow the business. Be an active member of the Customer Experience team Qualifications and Skills The Customer Experience Concierge position requires knowledge and experience within the customer service, support and experience space across the entertainment, live events and hospitality industries. A bachelor\'s degree with three to five years of experience is preferred. You have a passion for customer experience. You lead by example and have delivered strong winning service results for clients. You ve experienced success in managing major accounts and understand the responsibility that role carries. You have excellent presentation skills, communication capabilities and know how to extract necessary information from clients to be able to deliver exceptional customer service. You have an eye for strong creative and know foundational principles of good design and content. Even though you aren t a designer yourself, you can see how the strategy is married with the design and offer insights for improvement. You have supervised the work of others and helped foster a culture of collaborative excellence. You are a people person, like to work within a team, and enjoy the back-and-forth challenges of the customer experience process.
مستخدمون من المهنة Information Technology Specialist at branch in Makkah في Mecca
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Moaaz Aljizani
Computer Network Systems support
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Ajmal Thekkil
IT SUPPORT NETWORKING