IT Infrastructure Engineer - Medina, المملكة العربية السعودية - THECS

THECS
THECS
شركة تم التحقق منها
Medina, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف
Provide high quality, responsive and consistent resolutions to IT Incidents

  • Ownership of systems
  • Improvements to system efficiency
  • Mentoring of junior team members
  • Support and maintenance of server infrastructure
  • Assessing security of existing environment
  • Disaster recovery
  • ERP projects
  • Producing technical documentation
  • Dealing with technical migrations (e.g. Azure migration)
  • Technical debugging
  • Server administration
  • Working with automation / DevOps tools
  • 3rd line support
  • Technical and administrative workloads
  • Maintaining knowledge of current and future information security threats and challenges
  • Managing the Infrastructure incident support queues activities on a day to day operational basis
  • Working closely with other Operations teams and vendors to ensure there is a coordinated approach to infrastructure support
  • Overseeing and managing the infrastructure support queue, ensuring all tickets are resolved/fulfilled within SLA and customer satisfaction targets and other KPIs are achieved
  • Providing periodic reporting and management information on infrastructure performance and operational KPIs
  • Work closely with various vendors, driving the resolution of incidents and fulfilment of requests, participating in regular service reviews
  • Testing, imaging and deployment of new mobile devices
  • Act as SME for MDM solution and point of escalation
  • Provide expertise and support in security engineering, incident response and risk management
  • Supporting Operations in their patching schedules, and acting as an escalation point

Salary:
ریال4, ریال5,000.00 per month


Ability to commute/relocate:

  • Jeddah: Reliably commute or planning to relocate before starting work (required)
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