Resident Engineer - Riyadh, المملكة العربية السعودية - Proven Arabia

Proven Arabia
Proven Arabia
شركة تم التحقق منها
Riyadh, المملكة العربية السعودية

منذ 4 أيام

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف

Key Responsibilities

  • Act as a single point of contact for cases
  • Prioritize cases based on severity while ensuring SLAs are met.
  • Own, track, troubleshoot & and resolve cases relating to software & and hardware challenges across all LogRhythm products.
  • Document and track incident progress and analysis through proper system
  • Leverage the internal knowledge base to minimize time to resolution.
  • Follow up with clients daily to ensure they are kept up to date on progress or are progressing your requests in a timely fashion.
  • Work closely with the Advanced Support team, product engineering team & and product management team to resolve critical issues.
  • Assist the client with patch updates
  • Monitor the incidents and review the false positives
  • Provide quarterly assessment and close the recommendations as per the best practices
المزيد من الوظائف من Proven Arabia
انظر جميع وظائف Proven Arabia