Cs Service Manager - Riyadh, المملكة العربية السعودية - Samsung Electronics

Samsung Electronics
Samsung Electronics
شركة تم التحقق منها
Riyadh, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف
Position Summary


  • Provide prompt services upon quality issues after product sales by developing and distributing contents regarding serviceability pre-evaluation before product sales, JIG, tools and technologies.
  • Maximize customer satisfaction by analyzing multiple defects and repetitive repairs after product sales and providing necessary solutions and improving repair capabilities.
  • Reinforce service expertise through developing and distributing guide contents regarding new models and new functions.
Role and Responsibilities

1.

[Assessing serviceability of a new product] Manage to prevent service related issues preemptively by assessing risk factors which exist in service repair before launching a new product.

2.

[Developing a service JIG and tool] Make a decision to provide an accurate service by developing a JIG which is required to provide a prompt service and a tool to assess defects.

3.

[Developing service contents] Manage to strengthen advance preparation of service and enhance service expertise by making and distributing contents of a guide for a new product and function.

4.

[Managing repetitive repairs and multiple defects] Manage to minimize customer dissatisfaction resulted from service failure by analyzing and monitoring repetitive repairs and multiple defects.

5.

[Managing to use expensive parts] Manage to reduce service costs by analyzing why an expensive part is used, developing an improvement measure, and expanding unit repair.

Skills and Qualifications

  • May lead a small team of professionals with limited control over budget spending or HR management such as recruiting or dismissal and supervises mentoring and coaching for team members
  • Typically implements shortterm action plans rather than developing policy, process or strategy
  • Enhances or Improves methods or procedures and provides coaching to team members to ensure successful outcome
  • Has deep knowledge on one job area or broad knowledge on several job areas
  • Typically requires at least 8 years of related experience and a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years
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