Technical Support Agent - Riyadh, المملكة العربية السعودية - webook

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شركة تم التحقق منها
Riyadh, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف
Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?


We are looking for a Technical Support Agent who plays a crucial role in providing technical assistance and resolving customer issues related to a company's products or services.

They serve as the primary point of contact for customers, addressing their concerns, troubleshooting problems, and ensuring their satisfaction.


Key Responsibilities:


  • Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.
  • Configure, and troubleshoot issues within the system and network issues
  • Answering incoming support requests Calls/Texts.
  • Support with running the system and check the overall status of it.
  • Log and organize issues, then discuss issues in detail with the team to figure out solutions based on the recurring issues logged.
  • Extract and organize reports when needed.
  • Proactively follow up with customers to ensure their satisfaction and provide additional assistance if needed.

Key Requirements:


  • Flexibility to work schedule.
  • Must be an Arabic speaker (Native)
  • Excellent English Communication Skills.
  • Strong technical aptitude and understanding of the company's products, services, and underlying technologies.
  • Excellent problemsolving and analytical skills to diagnose and resolve technical issues efficiently.
  • Effective communication and interpersonal skills to interact with customers in a professional and empathetic manner.
  • Ability to explain technical concepts or instructions in a clear and understandable manner to customers with varying levels of technical expertise.
  • Patience and resilience to handle challenging or frustrated customers and provide effective solutions in a calm and customercentric manner.
  • Strong organizational skills and attention to detail to document customer interactions accurately and maintain records.
  • Ability to multitask and prioritize customer inquiries based on urgency and impact.
  • Willingness to learn and adapt to new technologies, product updates, and industry trends.

Key Qualifications:


  • BSc degree in Business Administration, Marketing or a relevant field Additional education or certification in a relevant field, such as information technology or computer science, may be advantageous.
  • 1 year of business experience in a technical support role.
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