General laundry supervisor at branch - Medina, المملكة العربية السعودية - Hilton

وصف

ServiceOperations is responsible for building our customer service networkand supporting all NEP business Service Operations teams are thefirst point of contact our customers have when using NEP s productsand services and we strive towards developing a supportorganization that is reliable, consistent, and scales

Theteam provides first line support for our growing suite of This roleis an opportunity to lead the launch and development of the supportfunction and team in North America and become a future LOB owner aswe look to further expand our product offerings and client base inthe Salary range for this position is from $60,000 to $100,000;

Whatyou willdo:

• Hire,manage and upskill agent teams on the ground while maintainingconnection and engagement with cross functional teams in relationto user experience ( Product, Engineering, andSales)
  
• Alignregional to company priorities to ensure no gap between strategyandexecution
  
• Engagestrategically with stakeholders to improve offerings and theoverall userexperience
  
• Handlekey projects and program-manage criticalinitiatives
  
• Identifyoperational weaknesses and help improve or innovate new processesandtools
  
• Owncommunications and reporting, tell the story of NA Helpdesk toglobalstakeholders
  
  

Requirements

• Experiencewithin a helpdesk / support / customer service or similarcustomer-oriented functions (within B2B contextpreferable)
  
• Youre a dedicated multi-tasker, able to prioritize multiple movingpieces, identify dependencies, tackle and unlock bottlenecks andleverage a wide network of people &resources
  
• Understandingof what is required to ensure that customers are satisfied withSaaSsolutions
  
• Experiencebuilding and leadingteams
  
• Businessunderstanding and experience with organizations inchange
  
• Enjoyworking analytically and have an understanding oftechnology
  
• Broadcastingand SaaS industry experiencepreferred
  

Dueto the requirements of this position, NEP requires as a conditionof employment for this position that a candidate be fullyvaccinated for ; If a candidate is offered this position with NEP,such offer is contingent on the candidate providing proof of fullvaccination status by his or her start ; Pursuant to the Americanswith Disabilities Act and Title VII of the Civil Rights Act of1964, NEP will consider reasonable accommodations to a candidate sinability to vaccinate due to disability or religious belief, butNEP s consideration of potential reasonable accommodations does notguarantee commencement of

Benefits

Checkus outat

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Experience within a helpdesk / support / customer service orsimilar customer-oriented functions (within B2B context preferable)You re a dedicated multi-tasker, able to prioritize multiple movingpieces, identify dependencies, tackle and unlock bottlenecks andleverage a wide network of people & resources Understanding ofwhat is required to ensure that customers are satisfied with SaaSsolutions Experience building and leading teams Businessunderstanding and experience with organizations in change Enjoyworking analytically and have an understanding of technologyBroadcasting and SaaS industry experience preferred Due to therequirements of this position, NEP requires as a condition ofemployment for this position that a candidate be fully vaccinatedfor If a candidate is offered this position with NEP, such offer iscontingent on the candidate providing proof of full vaccinationstatus by his or her start Pursuant to the Americans withDisabilities Act and Title VII of the Civil Rights Act of 1964, NEPwill consider reasonable accommodations to a candidate s inabilityto vaccinate due to disability or religious belief, but NEP sconsideration of potential reasonable accommodations does notguarantee commencement of