Senior IT Support Specialist - Riyadh, المملكة العربية السعودية - Leen International Holding Group

وصف

• Prepare accurate, clear, and timely reports.
• Prioritize work and set expectations for all incidents and requests.
• Document knowledge based tech notes and articles.
• Analyze, troubleshoot and resolve reported issues (software, hardware and processes) using a logical and systematic approach.
• Document all support incidents for data reporting purposes.
• Provide day to day desktop support.
• Provide prompt and accurate feedback to customers.
• Additional projects and duties as required to support the growth of the IT department.
• Manage external support vendor and resources.
• Oversee the development of and validate business functional requirements.
• Project manage small/medium sized projects.
• Validate resource requirements and develop cost estimates.
• Identify and escalate issues as needed.
• Conduct meetings and prepare presentations to share ideas and findings.

• BS degree in Information Technology, Computer Science, or similar.
• Professional certificates such as (A+, CCNA, Security+, Linux+)
• Some experience with leading and/or supporting successful projects.
• Must possess a strong work ethic and be selfmotivated and reliable.
• Ability to focus and followthrough to resolution of issues.
• Excellent written and verbal communication skills.
• Problemsolving aptitude.
• Excellent clientfacing/customer service skills.
• Ability to multitask and manage conflicting priorities.
• Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues.
• Ability to diffuse tension and work the issue at hand.
• 5+ years of work experience in technical support, IT support, or as a technical engineer.
• Ability to interact, collaborate and communicate effectively at all levels within the organization.
• Commitment, focus, and followthrough needed to identify and see problems through to resolution.

• Riyadh: Reliably commute or planning to relocate before starting work (required)

• Bachelor's (preferred)

• Arabic (preferred)

• Network certificat (preferred)
• Technical support certificat (preferred)