Senior Service Operation Manager - Jeddah, المملكة العربية السعودية - Talent Pal

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Jeddah, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف

Job Title:
Senior Service Operation Manager

Job Description:
Position Senior Service Operations Manager Region Jeddah Department Operations Reports To Senior Service Manager Direct Reports Shift Duty Managers, Senior shift leaders, Shift Leaders Work Pattern (Day/Shift)


Knowledge:

  • 1 Bachelor/Master's in engineering (Technical, Electrical or Mechanical)
  • 2 Lean Six Sigma Certificate
  • 3 Certified Operations Manager (COM) is a plus

Key Experiences:

  • 1 8 Years of Experience in Operations or technical function (Electrical or Mechanical).
  • 2 5 Years Experience in Managing / Leading a team

Job Purpose Statement:
Manage the Operations crew and activities to assure the service contract deliverables.


Key Activities:

  • 1 Manage Operations Crew to Ensure optimal manpower & skills distribution.
  • 2 KPI Reporting and major incident reporting (based on root cause analysis RCA)
  • 3 Communication and coordination with stakeholders during operation and in case of major breakdowns
  • 4 Initiate and drives improvements regarding processes, procedures and systems used
  • 5 Team Management, Escalation management, and stakeholder management.
  • 6 Work collaboratively with different departments to ensure achieving contract deliverables and KPIs
  • 7 Design and create plans of action for the various stages of the service operations process
  • 8 Oversee recruitment, hiring, and training of new employees
  • 9 Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences
  • 10 Daytoday management of all customerfacing teams to ensure all teams work towards the same goals
  • 11 Continuously monitor metrics and leverage customer feedback to drive continuous improvement of service practices
  • 12 launch new initiatives and projects that improve upon supportrelated processes to meet changing customer needs
  • 13 Budget control managing, monitoring, and adjusting budget to ensure that the business remains on track to meet companies' financial goals and deliver on the organization's objectives
  • 14 Run a safe, injury/accidentfree workplace

Job Requirements:
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