- To analyze the operational training requirement for new and current Processes
- To work with the client and transition teams to plan Process training rollout for migrations
- Designs Develops and Delivers Soft Skills and Process Training programs to the customer service associates
- To adapt customer training materials for local delivery
- To design and develop additional Process training materials based on training needs analysis and customer requirement
- To deliver Process training Programs
- To assess certify and report on learner performance
- Monitor calls made by agents on a regular basis to identify and rectify performance gaps & Gives one on one feedback to the Agents / TLs based on the research done through monitoring
- Prepares and circulates weekly reports on gaps identified during call monitoring and steps taken to close such gaps
- Maintains records of training activities monitors the effectiveness of training programs and follows up on pre and post training evaluations .
- Training effectiveness
- 100% completion of session records to departmental standards.
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Training Manager
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Talent Pal Jeddah, المملكة العربية السعوديةJob Summary · The Prestige Fragrances & Makeup training manager for KSA is responsible for the training, coaching, motivation, assessment, and grooming of the BAs. She is involved in the recruitment of the BAs in KSA along with the sales team. She manages the Makeup Field trainer ...
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Operations Training Manager
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Talent Pal Jeddah, المملكة العربية السعوديةJob purpose: · - Responsibilities will include delivering training and coaching, assessing the therapist's understanding and mastery of training, and providing management with feedback and suggestions for additional training requirements. · - Key roles and responsibilities: · - D ...
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Training Manager- Coty
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Chalhoub Group Jeddah, المملكة العربية السعودية**INSPIRE | EXHILARATE | DELIGHT** · For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of ...
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Aa Country Training Manager
منذ يومين
ABBVIE Jeddah, المملكة العربية السعودية**JOB SUMMARY**: · The Country Training Manager role is part of the Business Excellence department in country. The role is responsible for building the knowledge and capabilities of the Allergan Aesthetics organization at a country level through the successful development/deliver ...
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Training Manager
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Saudi Radwa Food Co. Ltd. Jeddah, المملكة العربية السعوديةDevelop and implement strategic training and development plans. · Prepare, update, and maintain cutting-edge training materials, including digital and traditional resources. · Oversee and mentor training professionals. · Collaborate with department heads and cross-functional team ...
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Training Manager
منذ أسبوع
Saudi Radwa Food Co. Ltd. Jeddah, المملكة العربية السعوديةDevelop and implement strategictraining and development plans. · Prepare,update, and maintain cutting-edge training materials, includingdigital and traditional resources. · Oversee andmentor training professionals. · Collaborate withdepartment heads and cross-functional teams for ...
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Sales Training Manager Tamheer
منذ 6 أيام
PepsiCo Jeddah, المملكة العربية السعوديةEducation and Training: Have a universitydegree in marketing, business administration, education, or arelated field. Training certificates in training and human resourcedevelopment may be beneficial. · Deep understandingof the sales process: You must have a comprehensive understa ...
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Commercial Operator On Board
منذ يومين
Acciona Jeddah, المملكة العربية السعوديةCustomer assistance, information, and management on board of the trains in Station platforms and paid areas. · - Customer flows and access control management and supervision. · - Supervision of the provision of services on board of the trains according to the procedures and speci ...
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Commercial Operator
منذ 3 أيام
Acciona Jeddah, المملكة العربية السعوديةCustomer assistance, information, and management on board of the trains in Station platforms and paid areas. · - Customer flows and access control management and supervision. · - Supervision of the provision of services on board of the trains according to the procedures and speci ...
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Human Resources Coordinator
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Hilton Jeddah, المملكة العربية السعوديةHuman Resources Coordinator (L&D) · A Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management. · **Responsibilities/Scope**: · Performs duties and responsi ...
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BAE Systems Jeddah, المملكة العربية السعودية**ESS Application Instructor** · **Salary: Competitive** · **Location: Taif, Saudi Arabia** · **JOB PURPOSE** · BAE Systems is the UK Government's nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and traini ...
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Training Specialist
منذ أسبوع
Whitecollars Jeddah, المملكة العربية السعوديةIn this role, you will be responsible for strategically planning, directing, and coordinating activities within our client's training center. · **Key Responsibilities**: · - Assessing and defining training needs, creating tailored training plans aligned with market demands and sy ...
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Training Specialist
منذ أسبوع
Whitecollars Jeddah, المملكة العربية السعودية**Company Description** · Our client, a rapidly growing training group in Saudi Arabia since 2011, specializes in providing top-notch occupational health and safety, administrative, and financial training services. They tailor training packages and workshops, ensuring alignment w ...
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Supply Chain Manager
منذ 3 أيام
BAE Systems Jeddah, المملكة العربية السعودية**Supply Chain Manager** · **Supply Chain Manager** · **Grade: GG12** · **Location: Taif**, Saudi Arabia** · **JOB PURPOSE** · BAE Systems is the UK Government's nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, sup ...
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Assistant HR/l&d Manager
منذ أسبوع
The First Group Jeddah, المملكة العربية السعوديةOverview: · Over the past two decades, The First Group has forged a reputation as one of the hospitality industry's leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leis ...
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HR Business Partner
منذ 4 أيام
Aramex Jeddah, المملكة العربية السعوديةLocation: Jeddah, Saudi Arabia · Grade: S3 · **Purpose of the Job** · To support the station manager and National HR Business Partner in implementing the company HR & Training strategy and initiatives. Support the company to achieve the strategic vision and mission objectives · * ...
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Training and Development Director
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SUEZ Jeddah, المملكة العربية السعودية**Contract type** · **Regular / Permanent*** · **WHO WE ARE** · we have been acting in support of our clients and partners to deliver essential services that protect and improve the quality of life wherever we operate. · United by a passion for our work as well as our inclusive c ...
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L&d Manager
منذ أسبوع
Swissôtel Living Jeddah Jeddah, المملكة العربية السعوديةLearning and Development Manager · Through your passion and motivation, the Learning and Development manager is responsible for the training and professional development support for Heartiest. Your purpose is to make the most out of people's talents and help them develop to their ...
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Training Development Specialist
منذ يومين
Al-Ghazzawi Group of Companies Jeddah, المملكة العربية السعوديةResponsibilities · - Identify training and development needs of all the departments within the company · - Work with department managers to develop training programs and ensure they deliver results · - Organize training materials and oversee training programs · - Ensure that the ...
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Teacher Assistant
منذ 5 أيام
EFS Facilities Services India Jeddah, المملكة العربية السعوديةCreate and maintain a comprehensive L&D program · - Create and update effective materials and presentations for internal training, ensuring that data is evidence based and current · - Manage and develop the production of published materials to support learning · - Work closely wi ...
Contact Center Training Manager - Jeddah, المملكة العربية السعودية - Talent Pal
وصف
Planning and Analysis
Training design and development
Training delivery
Training Maintenance and Quality control
Performance Objectives :
Other key management attributes & Key Performance Indicators (KPIs) as agreed
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