وظائف
>
Jeddah

    Contact Center Training Manager - Jeddah, المملكة العربية السعودية - Talent Pal

    Default job background
    وصف

    Planning and Analysis

    • To analyze the operational training requirement for new and current Processes
    • To work with the client and transition teams to plan Process training rollout for migrations

    Training design and development

    • Designs Develops and Delivers Soft Skills and Process Training programs to the customer service associates
    • To adapt customer training materials for local delivery
    • To design and develop additional Process training materials based on training needs analysis and customer requirement

    Training delivery

    • To deliver Process training Programs
    • To assess certify and report on learner performance

    Training Maintenance and Quality control

    • Monitor calls made by agents on a regular basis to identify and rectify performance gaps & Gives one on one feedback to the Agents / TLs based on the research done through monitoring
    • Prepares and circulates weekly reports on gaps identified during call monitoring and steps taken to close such gaps
    • Maintains records of training activities monitors the effectiveness of training programs and follows up on pre and post training evaluations .

    Performance Objectives :

    • Training effectiveness
    • 100% completion of session records to departmental standards.

    Other key management attributes & Key Performance Indicators (KPIs) as agreed


    This job has been sourced from an external job board.
    More jobs on

  • Talent Pal

    Training Manager

    منذ يومين


    Talent Pal Jeddah, المملكة العربية السعودية

    Job Summary · The Prestige Fragrances & Makeup training manager for KSA is responsible for the training, coaching, motivation, assessment, and grooming of the BAs. She is involved in the recruitment of the BAs in KSA along with the sales team. She manages the Makeup Field trainer ...

  • Talent Pal

    Operations Training Manager

    منذ يومين


    Talent Pal Jeddah, المملكة العربية السعودية

    Job purpose: · - Responsibilities will include delivering training and coaching, assessing the therapist's understanding and mastery of training, and providing management with feedback and suggestions for additional training requirements. · - Key roles and responsibilities: · - D ...

  • Chalhoub Group

    Training Manager- Coty

    منذ 4 أيام


    Chalhoub Group Jeddah, المملكة العربية السعودية

    **INSPIRE | EXHILARATE | DELIGHT** · For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of ...

  • ABBVIE

    Aa Country Training Manager

    منذ يومين


    ABBVIE Jeddah, المملكة العربية السعودية

    **JOB SUMMARY**: · The Country Training Manager role is part of the Business Excellence department in country. The role is responsible for building the knowledge and capabilities of the Allergan Aesthetics organization at a country level through the successful development/deliver ...

  • Saudi Radwa Food Co. Ltd.

    Training Manager

    منذ أسبوع


    Saudi Radwa Food Co. Ltd. Jeddah, المملكة العربية السعودية

    Develop and implement strategic training and development plans. · Prepare, update, and maintain cutting-edge training materials, including digital and traditional resources. · Oversee and mentor training professionals. · Collaborate with department heads and cross-functional team ...

  • Saudi Radwa Food Co. Ltd.

    Training Manager

    منذ أسبوع


    Saudi Radwa Food Co. Ltd. Jeddah, المملكة العربية السعودية

    Develop and implement strategictraining and development plans. · Prepare,update, and maintain cutting-edge training materials, includingdigital and traditional resources. · Oversee andmentor training professionals. · Collaborate withdepartment heads and cross-functional teams for ...

  • PepsiCo

    Sales Training Manager Tamheer

    منذ 6 أيام


    PepsiCo Jeddah, المملكة العربية السعودية

    Education and Training: Have a universitydegree in marketing, business administration, education, or arelated field. Training certificates in training and human resourcedevelopment may be beneficial. · Deep understandingof the sales process: You must have a comprehensive understa ...

  • Acciona

    Commercial Operator On Board

    منذ يومين


    Acciona Jeddah, المملكة العربية السعودية

    Customer assistance, information, and management on board of the trains in Station platforms and paid areas. · - Customer flows and access control management and supervision. · - Supervision of the provision of services on board of the trains according to the procedures and speci ...

  • Acciona

    Commercial Operator

    منذ 3 أيام


    Acciona Jeddah, المملكة العربية السعودية

    Customer assistance, information, and management on board of the trains in Station platforms and paid areas. · - Customer flows and access control management and supervision. · - Supervision of the provision of services on board of the trains according to the procedures and speci ...


  • Hilton Jeddah, المملكة العربية السعودية

    Human Resources Coordinator (L&D) · A Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management. · **Responsibilities/Scope**: · Performs duties and responsi ...


  • BAE Systems Jeddah, المملكة العربية السعودية

    **ESS Application Instructor** · **Salary: Competitive** · **Location: Taif, Saudi Arabia** · **JOB PURPOSE** · BAE Systems is the UK Government's nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and traini ...

  • Whitecollars

    Training Specialist

    منذ أسبوع


    Whitecollars Jeddah, المملكة العربية السعودية

    In this role, you will be responsible for strategically planning, directing, and coordinating activities within our client's training center. · **Key Responsibilities**: · - Assessing and defining training needs, creating tailored training plans aligned with market demands and sy ...

  • Whitecollars

    Training Specialist

    منذ أسبوع


    Whitecollars Jeddah, المملكة العربية السعودية

    **Company Description** · Our client, a rapidly growing training group in Saudi Arabia since 2011, specializes in providing top-notch occupational health and safety, administrative, and financial training services. They tailor training packages and workshops, ensuring alignment w ...

  • BAE Systems

    Supply Chain Manager

    منذ 3 أيام


    BAE Systems Jeddah, المملكة العربية السعودية

    **Supply Chain Manager** · **Supply Chain Manager** · **Grade: GG12** · **Location: Taif**, Saudi Arabia** · **JOB PURPOSE** · BAE Systems is the UK Government's nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, sup ...

  • The First Group

    Assistant HR/l&d Manager

    منذ أسبوع


    The First Group Jeddah, المملكة العربية السعودية

    Overview: · Over the past two decades, The First Group has forged a reputation as one of the hospitality industry's leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leis ...

  • Aramex

    HR Business Partner

    منذ 4 أيام


    Aramex Jeddah, المملكة العربية السعودية

    Location: Jeddah, Saudi Arabia · Grade: S3 · **Purpose of the Job** · To support the station manager and National HR Business Partner in implementing the company HR & Training strategy and initiatives. Support the company to achieve the strategic vision and mission objectives · * ...


  • SUEZ Jeddah, المملكة العربية السعودية

    **Contract type** · **Regular / Permanent*** · **WHO WE ARE** · we have been acting in support of our clients and partners to deliver essential services that protect and improve the quality of life wherever we operate. · United by a passion for our work as well as our inclusive c ...

  • Swissôtel Living Jeddah

    L&d Manager

    منذ أسبوع


    Swissôtel Living Jeddah Jeddah, المملكة العربية السعودية

    Learning and Development Manager · Through your passion and motivation, the Learning and Development manager is responsible for the training and professional development support for Heartiest. Your purpose is to make the most out of people's talents and help them develop to their ...


  • Al-Ghazzawi Group of Companies Jeddah, المملكة العربية السعودية

    Responsibilities · - Identify training and development needs of all the departments within the company · - Work with department managers to develop training programs and ensure they deliver results · - Organize training materials and oversee training programs · - Ensure that the ...

  • EFS Facilities Services India

    Teacher Assistant

    منذ 5 أيام


    EFS Facilities Services India Jeddah, المملكة العربية السعودية

    Create and maintain a comprehensive L&D program · - Create and update effective materials and presentations for internal training, ensuring that data is evidence based and current · - Manage and develop the production of published materials to support learning · - Work closely wi ...