Sales Executive - Jeddah, المملكة العربية السعودية - Crowne Plaza Hotels & Resorts

Crowne Plaza Hotels & Resorts
Crowne Plaza Hotels & Resorts
شركة تم التحقق منها
Jeddah, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف
Customer Service

  • Demonstrate service attributes in accordance with industry expectations and company standards including:
  • Being attentive to Guests
  • Accurately and promptly fulfilling Guests requests
  • Anticipate Guests needs
  • Maintain a high level of knowledge which affects the Guest experience
  • Demonstrating a 'service' attitude
  • Taking appropriate action to resolve guest complaints
  • Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
Health, Safety and Security

  • Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
  • Familiarise yourself with emergency and evacuation procedures
  • Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager
Supervising People

  • Work with your Line Manager to ensure the departmental performance of staff is productive

Duties include:

  • Participate in staff recruitment
  • Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
  • Provide input for performance review discussions in line with company guidelines
  • Ensure new staff complete their Orientation program on a timely basis
  • Assist with the preparation of efficient departmental work schedules
  • Coach and counsel staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
  • In the absence of your Manager, conduct effective staff briefings to communicate guest requirements and shift priorities
  • Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets
  • Recycle whereever possible and enforce cost saving measures where appropriate
General

  • Comply with the Company's Corporate Code of Conduct
  • Familiarise yourself with the company values and model desired behaviours
  • Perform tasks as directed by the Manager in pursuit of the achievement of business goals
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