Product Support Specialist - Riyadh, المملكة العربية السعودية - Novasyte

Novasyte
Novasyte
شركة تم التحقق منها
Riyadh, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف
Product support specialist - Healthcare

The product support specialist provides technical software support to healthcare professionals and patients who use IQVIA's healthcare software products. They may work for a software company, a healthcare provider, or a third-party support company in relevant capacity.

Job responsibilities

  • Working with technical specialist to install IQVIA software
  • Configuring IQVIA software modules and features
  • Smoke test the releases in UAT where necessary
  • Providing training and guidance on how to use software to end users
  • Troubleshooting software and integration related issues reported by the client
  • Escalating issues to the appropriate teams
  • Keeping uptodate on the latest software releases
  • A strong understanding of healthcare software
  • Prior experience in supporting systems integration with HL7 a big plus
  • Excellent customer service skills
  • Native Arabic speaker


IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.

We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world.

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