Technical Support Engineer - Riyadh, المملكة العربية السعودية - Mozn

Mozn
Mozn
شركة تم التحقق منها
Riyadh, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف

Mozn is the leading AI solutions and product firm and a trusted analytics partner for the largest corporate and government organizations in the region. Through our work and proprietary technology in Risk and NLU, we transform the way our clients work and build long-lasting institutional AI knowledge within Mozn and the region.

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As a Technical Support Engineer, you will be trusted with conducting independent work on real-world challenges and supported with guidance and training to help you succeed. Our team has some of the best national and international talent from institutions such as MIT, Stanford, Google, Expedia, McKinsey, J.P. Morgan, and others.

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As a Technical Support Engineer, your daily workload might include

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  • Work with clients premises to install, administer and maintain complex software platforms.
  • Provide L1 and L2 standard technical support levels for the client
  • Support the client's technical teams in preparing necessary infrastructure.
  • Analyse, implement and fix all solution configuration, integration and setup issues
  • Monitor the deployed solution and document any incidents
  • Work with all entire solutions team (support, engineering, data science, product management and consulting) to resolve complex technical problems and ensure customer success
  • Escalate relevant product bugs and improvements R&D teams
  • Prepare a root cause analysis report for high priority issues.
  • Trace potential issues on various databases and data platforms.
  • BSc in Computer Science or any related fields
  • At least 12 years of Technical Support or IT experience
  • Experience with at least one scripting language
  • Good understanding of Microsoft Windows server, and the Microsoft enterprise stack
  • Good understanding of command line tools in Windows
  • Excellent verbal and written communication skills
  • Ability to deescalate difficult situations with customers
  • A strong bias to action — you are excited to learn and do new things as required to create tangible impact.
  • MCSE and MCSA certificates are a plus

We think you'll enjoy working at Mozn. Here's why

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  • We selectively choose to undertake projects with impact; our users and clients trust us to solve missioncritical problems.
  • We move quickly, but carefully and confidently. Iterations happen on the scale of days to weeks, and we invest considerable effort in minimizing operational overhead to empower you to do your best work.
  • You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a product are given the freedom to do what they think is best.
  • You will enjoy flexible working conditions and a generous compensation package (including toptier health insurance), an educational budget, and most importantly, outstanding colleagues.
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