Guest service representative at branch in AlKhobar - Al Khobar, المملكة العربية السعودية - Hilton

وصف

1.


Communication skills:
Excellent verbaland written communication skills are essential for effectivelyinteracting with guests. You should be able to listen attentively,provide clear information, and handle guest inquiries or complaintsprofessionally and courteously.

Customer serviceexperience:
Prior experience in customer service roles is oftenpreferred. This could include working in hotels, resorts,restaurants, or other hospitality-related industries. Experience inhandling guest requests, resolving issues, and ensuring guestsatisfaction is valuable.

Interpersonal skills:
As aguest service representative, you will interact with a diverserange of guests.

Strong interpersonal skills, such as empathy,patience, and the ability to remain calm under pressure, areimportant for building positive relationships and providingexceptional service.

Multitasking abilities:
The roleof a guest service representative often involves handling multipletasks simultaneously. You should be able to prioritize effectively,manage time efficiently, and handle various responsibilities, suchas checking guests in and out, answering phone calls, and assistingwith guest requests