Security Consultant - Riyadh, المملكة العربية السعودية - Help AG

Help AG
Help AG
شركة تم التحقق منها
Riyadh, المملكة العربية السعودية

منذ 4 أسابيع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف
Continuous communication with the customer on tickets, health check, projects and other technical work

  • Based on the business requirement, security consultant will be required to work as resident engineer at customer site
  • Proper and accurate use of tools (Ticket System, Time Tracking) and documentation of the tickets
  • Followup on any escalations meeting SLA
  • Attend technical training and achieve certification as part of career development
  • Additionally, security consultant is expected to on projects, POC and documentation
  • The primary targets are customersatisfaction, professionalism, accuracy and an outstanding high quality in the work/duties.

Responsibilities:


  • Work on technical support tickets from customers
  • Perform health check for the supported technologies
  • Keep ticketsystem up to date on a daily basis to meet SLA requirements
  • Flexibility to work after office hours on critical incidents
  • Interaction and communication with vendor support organizations and engineers
  • Work on projects and presales activity as and when required

Qualifications:


  • More than 5 years working experience in technical information security
  • Experience of working in an enterprise environment handling technical support and projects
  • Bachelor's degree in information security or ITrelated matter or equivalent experience
  • Deep understanding of technical relations in a complex environment
  • An advantage to have experience and the highest certifications of the vendors (F5 Networks, Broadcom, Palo Alto firewall, Pulse Secure, OPSWAT, Infoblox, ixia, Fortinet technologies)
  • Proper and structured documentation and diagramming
  • Excellent organizational skills in enterprise support
  • Understanding of information security concepts and related technology
  • Strong background and experience in TCP/IP networking of largescale organizations
  • Excellent and accentfree communication skills in English (Arabic an advantage)
  • Excellent communication and training skills
  • Flexible work approach, based on the job requirements
  • Ability to identify new work areas and to set new goals for themselves
  • Ability to understand complex business processes and activities
  • Outstanding customer handling, friendly and goaloriented

Benefits:


  • Health insurance with one of the leading global providers for medical insurance
  • Career progression and growth through challenging projects and work
  • Employee engagement and wellness campaigns activities throughout the year
  • Excellent learning and development opportunities
  • Annual Flights Tickets
  • Inclusive and diverse working environment
  • Flexible/Hybrid working environment
  • Open Door Policy

About Us


Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.


Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused.

With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defences and safeguarding their business.

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