Bo External Line Manager - Jeddah, المملكة العربية السعودية - Ericsson

Ericsson
Ericsson
شركة تم التحقق منها
Jeddah, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف

About this opportunity


The Front Office Team Leader is the appointed responsible for Leading Front Office, Performance monitoring teams which are entitled for Alarms/Performance monitoring and 1st level trouble shooting.


Responsibilities:


  • Responsible for the overall continuous improvement of the Service throughout its lifecycle. Measuring the continual performance of the service and driving the necessary activities through the delivery flows
  • Responsible for securing the e2e customer experience of the service together with the Service Owner.
  • Responsible for the measurement and reporting of the Service towards the customer. This includes the KPI's, SKPI's and SLA's / WLA's as agreed within the commercial contract.
  • Responsible for the continual Service Improvement plan of prioritized activities working with the Ericsson Service Delivery teams, the customer and any relevant ASP's.
  • Support the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management.
  • Perform LM administration tasks and competence development plan for the team.
  • Prepare the required presentations and case studies.

Job Requirements

  • Degree within Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering.
  • At least 5 years of experience in telecom field.
  • Recommended experience in Managed Service or Service Delivery
  • Knowledge in Automation/AI/ML is a plus
  • Knowledge in cloud is a plus
  • Knowledge in cyber security is a plus

Additional Requirements

  • Service provider management experience
  • Resource provider management experience
  • Strong on team leadership, able to lead large/matrix organization
  • Excellent communication and social skills.
  • High Customer Relationship Management skills
  • Deep understanding of Service delivery process
  • Process driver, Strategic thinker, Change Maker
  • Ability to motivate and engage, communicating to empower and develop high performance culture, competence and skills
  • Delivering results and meeting customer expectations
  • Financial skills
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