Techno Functional Consultant - Dhahran, المملكة العربية السعودية - Encore Theme

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Dhahran, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف
Jubail, Saudi Arabia


Role Purpose

  • The purpose of this role is to provide solutions and bridge thegap between technology and business knowhow to deliver any clientsolution_

Do

Bridging the gap between project and support teams throughtechno-functional expertise

  • For a new business implementation project, drive the end to endprocess from business requirement management to integration &configuration and production deployment _
  • Check the feasibility of the new change requirements and provideoptimal solution to the client with clear timelines _
  • Provide technofunctional solution support for all the newbusiness implementations while building the entire system from thescratch_
  • Support the solutioning team from architectural design, coding,testing and implementation_
  • Understand the functional design as well as technical design andarchitecture to be implemented on the ERP system_
  • Customize, extend, modify, localize or integrate to the existingproduct by virtue of coding, testing & production_
  • Implement the business processes, requirements and theunderlying ERP technology to translate them into ERP solutions_
  • Write code as per the developmental standards to decide upon theimplementation methodology_
  • Provide product support and maintenance to the clients for aspecific ERP solution and resolve the day to day queries/ technicalproblems which may arise_
  • Create and deploy automation tools/ solutions to ensure processoptimization and increase in efficiency_
  • Sink between technical and functional requirements of theproject and provide solutioning/ advise to the client or internal teamsaccordingly_
  • Support onsite manager with the necessary details wrt anychange and offsite support_
  • Skill upgradation and competency building_
  • Clear wipro exams and internal certifications from time to timeto upgrade the skills_
  • Attend trainings, seminars to sharpen the knowledge infunctional/ technical domain_
  • Write papers, articles, case studies and publish them on theintranet_
**_
Stakeholder Interaction_****_
Stakeholder Type_****_
Stakeholder Identification_****_
Purpose of Interaction_****_
Internal_**- Lead Consultant_

  • Reporting & updates_
  • Onsite Project Manager/ Project Teams_
  • To provide offsite support and inputs as per client requirements_
**_
External_**- Clients_

  • For solutioning and provide support_

Display

  • Lists the competencies required to perform this role effectively:_
-
_ Functional Competencies/ Skill_

  • Systems Thinking
  • Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment
    Competent:


  • Leveraging Technology

  • In-depth knowledge of and mastery overtechnology domain that commands expert authority respect-
    Master:


  • Functional/Technical Knowledge

  • Specific to the functional and ERPsystem in depth knowledge of the function processes and system and ERPfunctionality
    Master
**_
Competency Levels_****_
Foundation_**- Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with mínimal support and guidance._

**_
Competent_**- Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well._

**_
Expert_**- Applies the competency in all situations and is serves as a guideto others as well._

**_
Master_**- Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization._
- **_
Behavioral Competencies_**- _ Formulation & Prioritization_
- _ Innovation_
- _ Managing Complexity_
- _ Client centricity_
- _ Execution Excellence_
- _ Passion for Results_


Deliver
**_
No._****_
Performance Parameter_****_
Measure_**1.

Contribution to customer projects

Quality, SLA, ETA, no. of tickets resolved, problem solved, # ofchange requests implemented, zero customer escalation, CSAT

2.

Automation

Process optimization, reduction in process/ steps, reduction in tickets raised


3.
Skill upgradation

of trainings & certifications completed, # of papers, articleswritten in a quarter

Downstream - Oil and Gas
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