Implementation and Care Specialist - Jeddah, المملكة العربية السعودية - HILTI

HILTI
HILTI
شركة تم التحقق منها
Jeddah, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف

What the role ?:


The Implementation and Care Specialist (ICS) is one of the key pillars of our ONTrack service and will assist in growing and supporting any existing and/or future software product and service with local, regional, and global partners at Hilti.


Who is Hilti?:

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future.

Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes.

Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.


What does the role involve?:


The Implementation & Care Specialist (ICS) is responsible for travelling to customer jobsites / warehouses to manually tag customer assets, commodities and consumables with Hilti ONTrack Asset Management System tags.

You will be responsible for entering asset data into a customer-facing database using both a desktop and smartphone-based system.


In addition to the Implementation & Care Specialist role, you will also take on the responsibility of being the Local Process Expert for Hilti Saudi Arabia.

You will manage the matrix of local team members and collaborate with different stakeholders in the market organization such as Market Reach, Finance, Logistics, Customer Service as well as the Regional Process Expert.

This position requires you to provide coaching and support to our Sales and After Market Services teams to build competency with a focus on customer experience and engagement.

Finally, you will analyze and communicate issues or opportunities for process improvements to be able to co-ordinate actions with the relevant teams (local & regional).


  • We're proud to rank in Great Places to Work as one of the world's best multinational workplaces

What do we offer?:


Show us what you're made of and we'll offer you opportunities to move around the business - to work abroad, experience different job functions, and tackle different markets.

It's a great way to find the right match for your ambitions and achieve the exciting career you're after


What you need is ?:


  • Bachelor's Degree; degree in IT is preferable
  • Strong communication across all levels and functions
  • Willingness to travel
  • Strong interest in software and skilled in Microsoft office suite
  • Excellent problem solving, negotiation and decisionmaking skills
  • Ability to manage operational aspects & training

Why should you apply?:

We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you're from.
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