Call Center Agent - Riyadh, المملكة العربية السعودية - Allianz
منذ 5 أيام
وصف
Call Center Agent
The main duty of a Call Centre - Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures.
Build a customer oriented focus in the Call Centre by providing quality actions and resolutions to their concerns and queries.
- Builds a customer oriented focus in the Call Centre by providing quality actions and resolutions to their concerns and queries.
- Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.
- Answers inbound calls as well as assist customers who have specific inquiries.
- Builds customer's interest in the services and products offered by the company.
- Provides personalized customer service of the highest level.
- Updates the existing databases with changes and the status of each customer/prospective customer.
- Documents details of telephone conversation and actions take.
- Analyzes the various parts of a problem properly and develop logical solutions.
- Trains and nurtures junior Call Centre Agent to maximize delivering quality calls and customer service
- Diploma Degree in Business Administration or above.
- New graduates or experience preferred in a Customer Service field or Insurance background.
- Fluency in MS Office (Excel, Word, Outlook, PowerPoint).
- Physically fit to carry out duties.
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