Commercial Department Manager - Riyadh, المملكة العربية السعودية - Al-Futtaim
وصف
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.
Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.
Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview of the role
Give great service & sell to our customer, directly & by doing the jobs required
What you will do
Description:
_SALES_
- Coordinates people resource and activity to ensure right people in the right place to deliver the sales plan_
- Takes part in commercial walk rounds with Store Manager and store visitors.
- Complete probes and ensures the actions are delivered.
- Keeps up to date with all key communication documents and takes appropriate action.
- Organises resource to ensure optimum stock levels for opening and throughout the trading day_
- Coordinate the deliveries, early morning fill / ambient operation in line with the FIFO.
- Manages shelf availability to deliver accurate results for the store.
- Coordinates stock accuracy adjustments and ensures activity is delivered within relevant timelines.
- Maintains knowledge of the day to day stock holding in the store and can coordinate resource to ensure availability is maintained throughout the day.
- Organises resource to deliver corporate layout, phase changes, floor plan and planogram implementation_
- Coordinate resource to deliver launches and phase change implementation.
- Organize resource to deliver floor plan implementation.
- Carries out decor and equipment checks and implements follow up actions.
_SERVICE_
- Coordinates resource across zones and Key service areas to ensure customer needs are met_
- Ensure all of the Zones, tills and key service areas are resourced and reacts on a daily basis to meet the needs of our customers.
- Responds to and deals with Customer queries, concerns and complaints.
- Flexible approach to working in other areas of the store to meet customer demands.
- Guides, coaches and leads the Store team which help improve the customer shopping experience_
- Ensures a memorable shopping experience by engaging with and making a personal connection with the customer.
- Delivers great service for our customers and role models 'Service Doing the Right Thing' and our 4 key service behaviors at all times
- Being Positive, Being Determined, Taking Ownership & Responsibility and Being Respectful'.
- Observes service delivery and provides feedback to individuals who do not demonstrate the key service behaviors.
- Recognizes individuals who deliver excellent service by giving feedback and nominations to reward those who provide excellent customer service.
_STANDARDS_
- Ready to Trade Standards_
- Coordinates resource across zones to ensure that 'packet perfect standards' are maintained.
- Provides guidance and feedback to customer assistants on hygiene standards.
- Ensures standards at all service points are maintained throughout the day.
- Coordinates resource and allocates Due Diligence activities to ensure department is trading safely and legally_
- Coordinates DEF Reduction and removal.
- Completes / prepares compliance paperwork for Sign Off.
- Carries out Duty Management role before store opens / post closure.
- Manages the bag and locker checks / till to ensure dual control compliance and protection of the individual being searched.
_PEOPLE_
- Manages a committed team who feel fully engaged, supported and recognised for their contribution_
- Communicates effectively and engages team through team briefs and huddles.
- Takes time to ensure employees understand the part they play in delivering their accountabilities.
- Provides regular feedback to team members and recognises individuals who perform well in their role.
- Understands Engagement Survey scores and takes action to drive improvements across the team/department/store.
- Drives individual performance and develops potential_
- Delivers the performance review process within agreed time frames and drives delivery of consistent standards of performance and behaviour.
- Agrees stretching targets for their team and takes appropriate action to deal with poor performance in a timely manner.
- Takes an active role in ensuring all new and existing employees develop the skills and experience to perform well in their roles.
- Identifies an
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