Restaurant General Manager - Riyadh, المملكة العربية السعودية - National Food Company | Americana

وصف

Role Summary


Job title:
Restaurant Manager


Function:
Operation


Scope:
Store


Reporting to:
Area Manager


Subordinates by title:
Assistant Manager / Crew Supervisor


Location:
As agreed


Purpose of the position

Manage a restaurant in accordance with Company Policies and Procedures and assume primary responsibility for the achievement of designated customer, profit, sales and employee P&L targets.

Role Description
Strategic (results)

• Manage Delivery systems to ensure all Delivery KPIs are consistently met (Trade Zone Analysis, In store time, Peak Readiness Preparation)
• Maintain highest level of Food Safety Compliance and Local Health standards in the restaurants
• Maintain standard operating procedures consistently in terms of Receiving and Storing, Breading, Packing & Bagging for all products in the restaurant
• Ensures that all equipments are utilized as per standard; opening and closing procedures, preventive maintenance and proper daily use
• Maintain high level of safety and security in the restaurants using approved tools
• Uses all Business Skills tools

Operational (process) -

Grow LfL Sales

• Develop & execute Restaurant Business Action Plan Monthly.
• Conduct Daily Performance briefing & Weekly Sales Review with ARMs & SSV during

Increase Average Check

• Socialize and deploy objectives to all frontline team
• Track results "cashier objectives" per shift
• Reward best sellers weekly

Increase Delivery Transactions

• Accomplish the "Flyers Distribution Plan" for the month
• Check quality of distribution in the field by the distribution companies
• Track results
• Updatepod optimizer regularly for the store to check the section types.

LSM

• Plan & Execute: LSM Calendar to include one day per week

Micro Manage P&L :
EBITDA Focus

• Manage Labor Cost effectively, ensure optimum level is reached and monitored consistently
• Daily/Weekly & Monthly Inventory
• Review & Reconcile COG variances and take immediate action to ensure Food Cost is on optimum level
• Spot check cashier's per shift
• Yield Monitoring
• Waste Management
• Employee Meals daily tracking
• Cleaning Materials Usage control
• Utilities Management
• Execute acute case action plan
• Track daily vehicles kilometres and monitoring the variances, fuel consumption with taking proper action

Talent & Value (people)
-
Living the Vision, Mission and Values

• Ensure that the VMV is instilled and lived by the management and team members in their day to day activities

Restaurant Team's Motivation

• Recognize and celebrates team achievements
• Resolves Second line and Team members issues & concerns
• Build and maintain effective team work spirit
• Ensure pre shift meeting is conducted to align team with updates or targets
• Respect team diversity.
• Conduct restaurant monthly team meeting

Performance -Centric Culture

• Set performance objective and KPIs to his/her team
• Review his/her team's performance periodically and provide coaching and support whenever needed

Training and Development

• Draft IDPs for his/her team
• Manage the In Store T&D programs consistently and effectively
• Maximize the development of the high potential employees for career growth aspirations
• Actively manage the Bench Planning System
• Leverage the use of technology thru Learning Zone and monitor the progress of the LZ KPIs to reach to all requirements
• Newly hired team members on boarding and orientation

Customer Satisfaction (internal and external)

• Make each customer a "Happy Customer"
• Put Service Values principles in action
• Train and motivate team to exhibit 101% guest satisfaction
• Conducts Guest Satisfaction Walks and FOH Readiness Checklist
• Service Values and Moments of Truth certification every 15 days
• Inspire and recognize Guest Experts for Customer Mania behavior
• Conduct "Colonel Visits" or Table visit during each shift to actively get guest's feedback
• Resolves customer complaints by the approved complaint handling techniques
• Monitors GES daily results and comments from the guests.
• Ensure that FOH Track in Learning Zone are completed 100%

Call any guest with negative feedback in GES and We Care complaint

Role Specification

Academic & trades qualifications

• University degree

Experience, Skills and abilities

Essential / Desirable experience

• Minimum 2 years in the field and wellgrounded in modern operational and business methods and techniques.

Skills and Abilities

• Age should not exceed 30 years old.
• Good computer skills (Word, Excel, Power Point)
• Good command of English language (reading, writing & speaking)
• Average appearance; is neat

Personal Competencies

• Customer Mania
• Communication
• Reward & recognition
• Creativity
• Organizational Impact
• Teamwork
• Leading and managing People & work
• Coaching & Feedback
• Business & Analytical Thinking
• Work under pressure
• Decision Making / Taking

Relationships (internal