Cloud Gcp Trainer - Riyadh, المملكة العربية السعودية - Teleperformance

Teleperformance
Teleperformance
شركة تم التحقق منها
Riyadh, المملكة العربية السعودية

منذ 3 أسابيع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف
Cloud Trainer

Responsibilities:

  • Responsible to facilitate new hire training, performing training needs analysis, coaching, conducting performance evaluation of trainees
Collaborates with quality team to gather feedback and plan refresher trainings to help improve quality of service, tracks and manages CSAT due to training, presents training scores, highlights challenges due to attrition, and works closely with hiring to improve quality of hires

Required to send weekly training updates to client stakeholders, monitor Agent transactions to stay updated with product/ process changes and make necessary updates to training material

work closely with client and internal teams to develop new or update existing training content periodically


Have excellent understanding of same/similar workflow Skills & competencies: "Excellent written and verbal communication skills are essential for this position.


  • Communication Skill (Oral and Written)
Creativity

  • Decision making
  • Flexibility
  • Initiative
  • Interpersonal skills
  • Innovative
  • Job motivation
  • Judgement
  • Planning and organization
  • Presentation and public speaking
  • Stress tolerance
  • Team building/team work
Education Bachelor's Degree.

Min relevant: 2-4 years preferred in internal communications, marketing, policy, consulting, or PR in IT industry
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