mohammed abdallah

السلام عليكم ورحمة الله 
اتشرف بتقديمي الى حضراتكم بأنني انسان محب للعمل ,للاجتهاد في العمل وسريع البديهة وحسن التصرف في اغلب الاوقات بفضل الله 
احب ان اطور من نفسي في تعلم اشياء جديده ومفيدة لبيئة العمل واحب الالتزام في الامور العملية 
خبراتي كثيرة ولله الحمد في اكثر من مجال وخصوصا في خدمات تكنولوجيا المعلومات
ولاني احب التنوع في العمل وكسب خبرات في اكثر من مجال خاصة في مجال علوم الكمبيوتر والانترنت 
ابحث عن اعمل اجدد فيه مهاراتي وخبراتي التي استفدت منها في حياتي العملية ولا ابحث عن وظيفه روتين  
شكرا لمن قرأ تلكم الكلمات واعطاني من وقته الثمين 
متمنيا للجميع التقدم والازدهار والتوفيق دائما ان شاء الله

More than 5 years quickly and effectively resolving customers' technical  issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket Skilled at maintaining positive communications even in stressful situations.friendly Help Desk Technician with years quickly and effectively resolving customers' technical issues Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations.

 ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills .multi-skilled ICT Help Desk Manager with experience delivering high-quality service levels in fast-paced business environments. maintains systems and infrastructure security through rigorous systems and process analysis. 

Leads by example in planning and prioritizing tickets to fulfill staff and customer support requirements. experienced in team and project leadership for productive department running. responded to incidents on site, providing precise time estimations and managing customer expectations Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance Collaborated with team members in virtual environments to optimize field experience and development capabilities .performed on-site beta testing for new systems to identity and resolve potential problems. 

provided remote support for product functionality, maintenance and troubleshooting Communicated technical concepts to customers clearly by phone, email and online chat Troubleshot operating systems, hardware and software problems to identify root causes Supported out-of-hours service by working unsociable hours on-call Provided technical support throughout development phases of new products Monitored and documented performance and up-time for company product

Self-motivated Web Developer with comprehensive experience managing
multiple clients. Passionate and hardworking to deliver on deadlines.

Creative thinking , Keen to solve problems and search for a solution in various ways.

Airlines book ticket 

ICDL

Data entry ,Typing and Research 

Desktop support 

 IT Technical Support

(CCNA)

(CCNP)

(MCSA)

Network architecture understanding and Network configuration ( Cisco ) 

Networking and routing protocol

Skilled in TCP/IP and WAN

Graphic design 

 HTML ,CSS coding, Python