Saud Emam

As a Food and Beverage Supervisor, I have over one year of experience in managing the daily operations of the food and beverage department at Choice Hotels Saudi Arabia, one of the leading hotel chains in the Middle East. I am passionate about delivering high-quality service and ensuring guest satisfaction, as well as maintaining health and safety standards and optimizing costs and revenues.

I have a strong background in hospitality management and dietetics, with a bachelor's degree from Western Kentucky University and a president role at the Saudi student club. I have developed excellent communication and teamwork skills, as well as creative and analytical abilities, that enable me to work effectively with diverse stakeholders, such as staff, guests, suppliers, and management. I am always eager to learn new things and try new challenges in the hospitality industry.

Restaurant Supervisor at Nawa Patio, Jeddah
Dec 2023 — Till now
Staff Management:
 Supervise and coordinate the activities of restaurant staff.
 Schedule and assign tasks to wait staff, kitchen staff, and other team
members.
 Conduct training sessions for new employees.
Customer Service:
 Ensure excellent customer service by interacting with guests and
addressing any concerns or issues.
 Monitor service standards and implement improvements as needed.
Quality Control:
 Ensure food and beverages meet quality standards.
 Monitor food presentation and service to maintain high standards.
 Conduct regular inspections to ensure cleanliness and hygiene in the
restaurant.
Food and Beverage Supervisor at CHME (Clarion Hotel), Jeddah
June 2022 — June 2023
● I created a new food menu design for the restaurants, room service, and
all outlets.
● Developed and implemented training programs for staff to ensure
excellent customer service and maximize operational efficiency
● Created and maintained a roster of staff to ensure adequate coverage
during peak business hours.
● Analyzed customer feedback to identify pain points and opportunities for
improvement.
● Developed a comprehensive inventory system to track, monitor, and
analyze usage and order levels.
President of the Saudi Student Club at Saudi Arabian Cultural Mission to
the USA, United States of America
January 2014 — December 2014
● To enhance the value of the Saudi Student Club among Saudi students at
American universities

● Achieve and facilitate communication between scholarships and the
Saudi student club.
● Led an initiative to increase student engagement through the use of
technology, resulting in improved student achievement.
Senior Purchaser at The National Commercial Bank, Jeddah
June 2005 — August 2011
● Procurement Leadership:
● Spearheaded comprehensive procurement strategies for hospitality
supplies, event materials, food and beverage items, and transportation
services, achieving a 15% reduction in overall procurement costs through
strategic negotiations and vendor management.
● Successfully sourced and on boarded new suppliers, fostering a diverse
vendor base to meet the varied needs of the organization.
● Employee Hotel Reservation Systems Management:
● Oversaw the implementation and optimization of the employee hotel
reservation system, resulting in a 25% increase in efficiency and a
reduction in booking errors.
● Collaborated with cross-functional teams to integrate reservation
systems with other operational processes, ensuring seamless
coordination.
● Event Management:
● Led the procurement and coordination of materials and services for
corporate events, ensuring all elements were sourced within budget and
met quality standards.
● Managed vendor relationships for event services, negotiating contracts
for venues, catering, and logistics, resulting in successful and costeffective
events.
● Transportation Logistics Coordination:
● Coordinated transportation logistics for guests, employees, and event
attendees, negotiating contracts with transportation providers to
optimize routes, reduce costs, and enhance overall customer satisfaction.
● Introduced route optimization strategies, resulting in a 20% reduction in
transportation expenses and improved service reliability.
● Cost Control and Budget Management:
● Developed and implemented cost-control measures across all
procurement categories, ensuring alignment with budgetary constraints.
● Conducted regular financial analyses to identify opportunities for cost
savings and process optimization in all areas of responsibility.
● Vendor Relationship Management:
● Cultivated and maintained strong relationships with key suppliers across
multiple categories, ensuring seamless collaboration and timely
deliveries.
● Conducted vendor performance reviews and implemented corrective
actions as needed to enhance overall service quality.

Bachelor's Degree , Western Kentucky University, Bowling Green
August 2013 — August 2019
Graduate in Hospitality Management and Dietetics program (Hotel,
Restaurant, and Tourism Management)