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    VIP Clients Relationship Manager KSA - Riyadh, المملكة العربية السعودية - Talent Pal

    Talent Pal
    Talent Pal Riyadh, المملكة العربية السعودية

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    VIP CLIENTS RELATIONSHIP MANAGER KSA

    Riyadh01 SA Permanent

    Since 1874Piaget has been committed to bringing the spirit of Luxury to lifethanks to a constant quest for creativity an unlimited innovationand a respect for excellence. All this being possible thanks to afully integrated Manufacture mastering watchmaking and high jewelryknowhow.
    Piaget excels in everything that is rareprecious and exceptional.
    Always do better thannecessary: the Piaget founders motto still remains the guidingprinciple for all our colleagues across the world who every daymake Piaget grow with passion.

    Job Description

    VIP Clients Relationship ManagerKSA

    MISSION

    The VIP Clients Relationship ManagerKSA is a brand ambassador of Piaget inside and outside the Boutiqueby ensuring a toplevel service for each client. Reporting to theRetail Director KSA She/He is also directly attached High JewellerySales Managers.

    She/ He is responsible to achieve sales and exceed salestargets set up in collaboration with the management.

    She/He ensures a unique client experience before duringand after a sale in or outside the boutique. She/He must implementa commercial action plan to develop High Jewellery clients andsales.

    She/He participates to High Jewelleryevents of Piaget in this context the High Jewellery Sales Manageris required to travel regularly and has a budget tomanage.

    She/He isa High Jewellery referent all around the world with clients or inany relationship with the Maison. She is part of HJ Committee& Community.

    KEY RESPONSIBILITIES



    Sales Performance &Service:

    • Delivers a unique360 client experience during a sale in and outside of the boutique(incl events)
    • Anticipates and organizes HJ& Exc Creations presentations and previews
    • Perfectly manages all sales related steps from pitchingto closing.
    • Adapts to clients needs andmotivations manages upselling
    • Strives toalways surpass and exceed client expectations
    • Acts as a privileged contact on related CS topics andknows how to handle them
    • Proposes and developspecial orders regularly
    • Participates to allHJ brand events as wells as client events.
    • Manages outgoings budget and travels plan
    • Ensures a turnover above 4M within 3 years on the HJ& Exc Creations segment or enters the brand with proventrack record on a similar level

    ClientsRelationship & Development:

    • Retain and DevelopExisting Clients:
      • Implement new clientdevelopment strategies initiatives and activities set by theregional and local Retail management team to do develop understandclients and enhance their experience.
      • Proactively interact with clients build relationships andengage at a personal level to facilitate further returnvisits.
      • Establishes action plans andstrategies to develop the client portfolio to treat existingclients upgrade potentials and regain lost clients
    • Recruit New Clients within and outside the Piagetboutique:
      • Develops the client portfolio bynetworking & hunting outside the boutique (includingpartnership developments)
      • Partnership withBoutique Managers to work on Clients private viewing planning tomeet monthly target
      • Implement new clientdevelopment initiatives/activities to fulfil various types ofcustomers request and interest
      • Developmultisourced clientele to ensure ongoing clientele interest andparticipation
    • Boutique Event Planning:
      • Support the Events Manager in the organizationof inBTQ and outBTQ events
      • To work with SAsbefore each appointment to prepare a range of target products topresent to clients
      • Uses the yearly activationcalendar to organize individual client journeys

    Operations:

    • Finalizes sales in SAP system in collaboration with theboutique and the Retail coordination
    • Controlsdiscounts and contracts with intermediates following Branddirectives
    • Is consulted on all HJ &Exc Creations supply needs (routing model stock clientpresentations)
    • Attends and participates in allBoutique Meetings and Training Events as required ensuring goodcommunication is maintained.
    • Contributes insuggesting ideas and recommendation to the Management team in orderto achieve improvements in all aspects of the Boutique Operations/Maintenance.
    • Supports the Boutique Managementin any back of house/ administrative operations as might reasonablybe required

    Ambassadorrole:

    • Represents theMaison in all possible Brand activation events
    • Provides feedback contributes in suggesting ideas andrecommendations to the Management team in order to achieveimprovements in all aspects of the High Jewellery business.
    • Active member of the HJ Committee
    • Shares skills to develop the HJ Specialists and Experts(work in pairs)

    High JewelryCommunity:

    • Contribute tothe HJ Community by sharing on a daily basis:
      • Best Practices
      • ClientFeedback
      • Market/Competitioninsights
      • Relevant topics regarding HJ orHTI
    • Participating inall HJ Community activations/trainings/presentations.
    • Present and animate the HJ Community on a regular basison HJ/HTI specific topics (zoom skype presentations) with supportof HQ & Ambassadors.

    SKILLS

    Professional:

    Exceptional sales skills and provensuccess in client relationship development.

    Highly connected (clients &partners).

    Stronginterpersonal skills at ease in the (U)NHWI community.

    Entrepreneurial mindsetstrategic nolimit thinking.

    Ability to work independently strongorganizational & analytical skills

    Excellent communication skills bothwritten and verbal.

    Foreign languages required (English is a must).

    Wellgroomed and demonstratean attitude of professionalism conscientiousness andreliability.

    Computer Knowledge in Microsoft; knowledge of SAP is aplus.

    Personal:

    Enthusiastic selfconfident andselfmotivated with positive attitude at all times.

    Extravert emotionalintelligence.

    Successfully able to handlemultiple demands and competing priorities.

    Havea strong attention to detail.

    Flexible embraceand manage change.

    This job has beensourced from an external job board.
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