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Account Manager

    Account Manager - Dhahran Al Janub, المملكة العربية السعودية - VMware

    VMware
    VMware Dhahran Al Janub, المملكة العربية السعودية

    منذ أسبوع

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    وصف

    We are looking for an experiencedRestaurant Reservations Manager for our clientin Doha,Qatar.

    Administering GuestExperience functions, ensuring that the highest levels ofhospitality and service are provided. Areas of responsibilityinclude all aspects of the reservations process for Rooms,F&B, and Spa, membership events, and telephone and emailqueries from both internal and external guests.

    The Assistant Guest Experience Managerwill ensure the effective and smooth running of the department,managing the day-to-day shift operations, ensuring service levelsare delivered to the expected high standards, and supporting,guiding, and motivating all team members in theirduties.

    Duties andResponsibilities:

    • Superviseand leads employees. Understanding employee positions well enoughto perform duties in employees'absence.
    • improve service by communicating withand assisting employees to understand guest needs and by providingguidance, feedback, and individual coaching whenneeded.
    • ensure that the guest experience teamis trained to provide fast, efficient, resolutive, and personalizedservice.
    • an expert in all hotel/membershipoperation and booking procedures, policies, and systems and ensureall information is kept up to date: Hotel, Rooms, F&B,Membership, Spa &Gym.
    • Ensure operatingprocedures and standards are implemented, maintained, andreviewed.
    • Support the team with the handling ofall guest/member requests, reservations, and orders asrequired
    • Ensure regular communications with theline manager, team member, and other outlets where the departmentsdirectly relate to (i.e. Front- Office, Housekeeping, Room Service,Membership, etc.)
    • Serve as a leader in alwaysusing proper vocabulary and phoneetiquette.
    • Work together with the team toalways provide proper recommendations and suggestions to guestsupon request.
    • Assist with OpenTable systemset-up and feedback asrequired.

    The idealcandidate for this position willhave:

    • Withgood luxury experience in the hotel industry in the middle east,experience in Qatar is anadvantage.
    • Advancedknowledge of OpenTable.
    • Excellent communicationskills.
    • Strong people management skills andexperience with managing a team.
    • Ability tobuild strong relationships at all levels and withguests.
    • Previous experience in a similar role,preferably multi-site and high-end brand.
    • Mustbe friendly and attentive.
    • A passion forhospitality and customer service.
    • Must have ahigh level of both spoken and writtenEnglish.
    • Ability to work underpressure.
    • Ability to motivate and drive theteam.

    RemoteWork :

    No


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