Customer Service Specialist - Jeddah, المملكة العربية السعودية - awad badi nahas trading co.

awad badi nahas trading co.
awad badi nahas trading co.
شركة تم التحقق منها
Jeddah, المملكة العربية السعودية

منذ أسبوع

Fatima Al-Mansouri

تم النشر بواسطة:

Fatima Al-Mansouri

مسوّقة للمواهب لبيبي
وصف

Customer Service Specialist Task& Duties:

We are searching for a friendly and highly analytical customer service specialist to join our customer care team.

In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.


Customer Service Specialist Responsibilities:


  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Liaising with colleagues or managers to find the best solutions to customers' issues.
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  • Maintaining a polite, helpful, and professional manner at all times.
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
  • Familiarizing yourself with new products and services as they are introduced.
  • Attending workshops and meetings as required.
  • Providing training to new customer service agents.
  • Respecting client confidentiality at all times.

Customer Service Specialist Requirements:


  • High school diploma or GED.
  • Bachelor's degree in business, communications, or a related field may be advantageous.
  • Practical experience with help desk software, such as CRM software, and salesforce sales cloud, may be required.
  • Previous experience in a customer service role is preferred.
  • The ability to respond appropriately under pressure.
  • Sound judgment and excellent problemsolving skills.
  • A positive attitude and the ability to build relationships with clients.
  • The flexibility to work irregular hours, when required.
  • Superb written and verbal communication skills.

Ability to commute/relocate:

  • Jeddah: Reliably commute or planning to relocate before starting work (required)
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