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    Collection specialist - Riyadh, المملكة العربية السعودية - Alnafitha IT

    Alnafitha IT
    Alnafitha IT Riyadh, المملكة العربية السعودية

    منذ أسبوع

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    وصف
    Overview

    Wesupport the Kingdom s largest and most complex organizations acrossall industries in delivering enterprise transformation with clearmission to support our customers to grow better not just biggerfocusing on efficiency and not justeffectiveness.

    Aboutus

    Establishedin 1993 Alnafitha IT is leading IT service provider in Saudi Arabiathat adapt customer centric approach in vision direction focusingon creating positive experience for the customer by maximizing thevalue from product and service offerings and building long termrelationship with the clients. We help organizations in 1. SettingIT strategies 2. Developing IT infrastructure 3. Maintaininghighlevel of IT operational excellence 4. Serving businessoperations. We have partnered with the top IT vendors andtechnology leaders across the globe to provide the businesssolutions that cover most of todays business requirements some ofour success partners are: Microsoft ManageEngine AWS Genesis ZohoVeeam Poly Yealink Axios TrendMicro PaloAlto McAfee NetSupportKaspersky Linkedin DocuSign Zoom Sophos Quest Kemp Autodesk Adobeexclaimer Jabra Tenable...

    Wegrow with our clients and today we are proud to have more than 2000customers in different industries across the kingdom. Enabling theorganizations to grow better and not justbigger.

    AbouttheJob

    TheCollection Specialist plays a crucial role in blending inofficefinancial duties with direct customer engagement in the field. Thisposition is designed to manage overdue accounts through effectivenegotiation and account management strategies facilitate debtresolution and maintain exceptional levels of customer service allwhile ensuring compliance with legalstandards.

    Jobdescription
    • Engagedirectly with customers through onsite visits phone and email tomanage overdue accounts utilizing Zoho CRM and Books forcomprehensive account management and invoicing.
    • Utilizenegotiation skills to recover debts effectively and arrangesuitable payment plans ensuring compliance with regulatorystandards and company policies.
    • Maintainprecise records of financial transactions customer communicationsand collection activities to ensure accuracy and compliance withinternal and legal standards.
    • Generatedetailed reports on collection efforts and outcomes analyzingaccount status and trends to inform and optimize future collectionstrategies.
    • Adhereto legal guidelines and company policies throughout the collectionprocess upholding a high standard of ethics and professionalism.
    • Providesuperior customer service resolving inquiries and disputes withprofessionalism and courtesy aiming to maintain customersatisfaction and loyalty.
    • Collaboratewith finance sales and customer service departments to aligncollection activities with overall business objectives sharinginsights to support companywide goals.
    • Efficientlymanage and prioritize field visits utilizing technology and toolsfor mobile communication and onthespot payment collection.



    Requirements

    CandidateExperience


    Toexcel in this position you will needto:

    CertificationRequirements
    • Bachelorsdegree in accounting or related field preferred; high schooldiploma or equivalent required.

    TechnicalSkills
    • 4years of experience in field collections account management or arelated role preferably in the IT sector.
    • Strongknowledge of CRM/ERP systems especially Zoho CRM and Zoho Books.
    • Exceptionalnegotiation communication and interpersonal skills.
    • Ability tomanage multiple tasks and efficiently schedule field visits.
    • Proficiencyin Microsoft Office suite.
    PersonalSkills
    • Highsense of responsibility and ownership acting like owner in what youdo.
    • Exceptionalcommunication and presentationskills
    • Beingable to work on their own or in ateam
    • Beingable to work to tightdeadlines
    • Abilityto maintain composure during stressfulsituation
    • Handlingmany tasks &responsibilities
    • Fluentin Arabic andEnglish.


    Candidate Experience To excel in this position, you will need to:Certification Requirements Bachelor s degree in businessadministration or equivalent. Technical Skills 2+ years ofexperience in supply chain / logistics / order fulfillment.Experience in IT industry, software and service delivery is plus.Previous experience in CRM/ERP systems, ex. Zoho CRM, Zoho Books.Proficiency in Microsoft Word, Excel and Outlook. Personal SkillsHigh sense of responsibility and ownership, acting like owner inwhat you do. Exceptional communication and presentation skillsBeing able to work on their own or in a team Being able to work totight deadlines Ability to maintain composure during stressfulsituation Handling many tasks & responsibilities Fluent inArabic and English. Working Conditions Working on Weekends,Holidays or outside the business hours could berequired.
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