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Call Center Representative - Riyadh, المملكة العربية السعودية - Talent Pal
وصف
Weare looking for a Call Center Representative that will be theliaison between our company and its current and potentialcustomers.The successful candidate will be able to acceptownership for effectively solving customer issues complaints andinquiries; keeping customer satisfaction at the core of everydecision andbehavior.
ResponsibilitiesManage largeamounts of inbound and outbound calls in a timely manner
Follow communication scripts when handling differenttopics
Identify customers needs clarify informationresearch every issue and provide solutions and/oralternatives
Seize opportunities to upsell products whenthey arise
Build sustainable relationships and engagecustomers by taking the extra mile
Keep records of allconversations in our call center database in a comprehensibleway
Requirements
Saudi National Only
Previous experience in a customer support role
Track record of overachieving quota
Strong phone andverbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focusand adaptability to different personality types
Abilityto multitask set priorities and manage time effectively
High schooldegree
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