- Carry out new call center agent training activities as per set directions.
- Understand the organizations requirement to formulate daily targets for the call center activities.
- Collect and analyze callcenter statistics.
- Check the overall efficiency of the call center agents by examining important metrics.
- Train and help call center agents and associates to handle daily tasks with utmost proficiency.
- Prepare a clear and concise lead report to facilitate management in making appropriate sales decisions.
- Professional call center individual with experience in managing an Operation team.
- Portraying a good understanding of ideal customer service ranging from fluent communication to fruitful discussion.
- Adept at setting goals and leading the team to offer exceptional customer service support and assistance.
- Superior command of fluent communication with good understanding to use the right vocabulary.
- Knowledge of performance evaluation and customer service metrics.
- Capable of managing essential software and tools like MS Office cloud platforms and the companys call center software.
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Call Center Manager
منذ يوم
DHS Arabia Riyadh, المملكة العربية السعوديةWe are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call cen ...
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Manager Data Center Management
منذ 6 أيام
King Faisal Specialist Hospital and Research Centre Riyadh, المملكة العربية السعوديةResponsibles for managing all activities and staff within the assigned services/functions to ensure continuous timely ongoing operations, and recommend appropriate services enhancements. · **Essential Responsibilities and Duties**: · 1.Oversees operational activities and services ...
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Resevations Centeral Manager
منذ أسبوع
Enala hotels and resorts Riyadh, المملكة العربية السعوديةA central reservation manager is required for a major company in the field of hospitality · Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the reven ...
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Call Center Manager
منذ 5 أيام
ALTRIA CALLCENTER Riyadh, المملكة العربية السعودية**Responsibilities**: · - Ensure all operations are carried on in an appropriate, cost-effective way. · - Find ways to increase quality of customer service. · - Perform quality controls and monitor production KPIs. · - Hiring, training, motivating and coaching employees as they p ...
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البنك السعودي الفرنسي Riyadh, المملكة العربية السعوديةOrganizes and plans the work of supervisors (direct reports) so that resources are optimally utilized, is maximized and ensures that the work carried out in compliance with all relevant procedures. · - Assists to other Senior supervisors to clear the work load and also performs a ...
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Call Center Manager
منذ أسبوع
LG Electronics Riyadh, المملكة العربية السعوديةHandle inbound calls and resolvequeries. · Escalate issues and seek advice whenfaced with complex issues/problems. · Identifyand assess customers' needs to achievesatisfaction. · Open and maintain customeraccounts by recording accountinformation · Resolve product or service probl ...
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Call center manager
منذ أسبوع
2P Perfect Presentation Riyadh, المملكة العربية السعوديةBasic requirement · REST API Integration resource who is well versed with both inbound and outbound handlers and having some SNOW ; · About the client · Our client is a service-oriented organization offering IT solutions and Managed Their commitment to their customers extends to ...
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Call center manager
منذ أسبوع
2P Perfect Presentation Riyadh, المملكة العربية السعوديةBasicrequirement · REST APIIntegration resource who is well versed with both inbound andoutbound handlers and having some SNOW; · About theclient · Ourclient is a service-oriented organization offering IT solutions andManaged Their commitment to their customers extends to ITconsu ...
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Call Center Manager
منذ أسبوع
LG Electronics Riyadh, المملكة العربية السعوديةHandle inbound calls and resolve queries. · Escalate issues and seek advice when faced with complex issues/problems. · Identify and assess customers' needs to achieve satisfaction. · Open and maintain customer accounts by recording account information · Resolve product or service ...
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french speaking center managers
منذ أسبوع
TLScontact Riyadh, المملكة العربية السعوديةDeveloping, coordinating and implementingfirst-class application processing services · Theachievement of all client led Service LevelAgreements · Directly leading, developing,motivating, coaching, managing and organizing teams of OperationsSupervisor and Operations Agents · The p ...
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french speaking center managers
منذ 4 أيام
TLScontact Riyadh, المملكة العربية السعوديةDeveloping, coordinating and implementing first-class application processing services · The achievement of all client led Service Level Agreements · Directly leading, developing, motivating, coaching, managing and organizing teams of Operations Supervisor and Operations Agents · ...
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Head of Training Center
منذ أسبوع
Xad Technologies LLC Riyadh, المملكة العربية السعودية**HEAD OF TRAINING CENTER** · **Position Overview** · The Head of Training Center is responsible for managing all aspects related to the strategy, growth, resource management and excellence of the Training Center. He/ She holds the P&L responsibility for this unit. He/she fully c ...
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Director- Center for Research and Consultancy
منذ 8 ساعات
Alfaisal University Riyadh, المملكة العربية السعودية**Overview**: · - Department · - ** Center for Research and Consultancy Studies** · - Division · -**: · - ** · - Job Family · - **Research and Consultancy Studies** · - Reports to · - **Vice President of Graduate Studies, Research, and Innovation** · - Location · - **Alfaisal Uni ...
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Senior Project Development Executive
منذ أسبوع
MBR Partners Riyadh, المملكة العربية السعوديةOur client is a well-financed new Data Center business currently operating in stealth mode. They are looking to rollout data centers across Saudi Arabia, the wider MEA and APAC. · As the Senior Project Development Executive, you will be responsible for management of the entire de ...
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Arabic Computer Systems Riyadh, المملكة العربية السعودية**Responsibilities**: · - Ensure security compliance is maintained at the data center level. · - Work with team members to maintain accurate inventory and asset management procedures. · - Assist with the implementation of new infrastructure deployments. · - Replacement of third-p ...
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Product Specialist
منذ 6 أيام
IPSEN Riyadh, المملكة العربية السعودية**Title**: · Product specialist · **Company**: · Ipsen Pharma (SAS) · - **Work Location will be in Jeddah, KSA.** · **Objectives of the function** · Within the framework of the strategy and policy defined by the Group and Operations (country) as well as in compliance with procedu ...
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Manager of Acceptance
منذ يوم
King Abdullah bin Abdulaziz University Hospital Riyadh, المملكة العربية السعودية**Job Purpose · Oversee all the activities of the Acceptance and Registration,call center and eligibility Services are carried out in the proper manner, monitor call center finctions and formulate section related policies and procedure. · **Key Accountabilities & Responsibilities ...
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Sports Facilities Manager
منذ أسبوع
Jobskey Consultancy Riyadh, المملكة العربية السعودية**Sports Facilities Manager** is responsible for overseeing, planning, and leading the operations of various sporting facilities including fitness rooms, recreation centers, training centers, etc. · The SFM must have a working knowledge of the sports industry, so he can be well i ...
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Pavement Engineer
منذ 8 ساعات
Arab Center for Engineering Studies Riyadh, المملكة العربية السعوديةJob Description and Requirements · **Job Summary**: · Performs data collection and processing, operates automated pavement measurement equipment and provides technical support for usage of measurement equipment. Perform specialized evaluation tests for both pavement materials and ...
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Call Center Team Leader
منذ 6 أيام
Tafaseel Business Services Riyadh, المملكة العربية السعودية**Responsibilities**: · Be in charge of running and managing the call center daily. · Set targets for all other call center agents to meet up with. · Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to. · Understand al ...
Call Center Manager - Riyadh, المملكة العربية السعودية - Talent Pal
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