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    IT Support Junior Consultant - Riyadh, المملكة العربية السعودية - Oracle

    Oracle
    Oracle Riyadh, المملكة العربية السعودية

    تم العثور عليها في: Talent SA C2 - منذ 4 أيام

    Oracle background
    Regular Employee
    وصف

    In line with the relevant policy and requirements of the Government of the Kingdom of Saudi Arabia, preference will be given to Saudi nationals who apply for this role.

    Solve the complex puzzles you've been dreaming of in our telecommunications industry. If you have a passion for innovation in tech, we want you on our team

    Oracle is a technology leader changing how the world does business – and our Communications team protects networks in the top 20 service providers, orchestrates more than 10m orders per day and supports more than 5b subscribers globally. Create new digital experiences and deliver the full potential of 5G to our EMEA customers.

    What You'll Do

  • Basic Application, Infrastructure ticket troubleshooting
  • Advanced Application, Infrastructure ticket troubleshooting based on SOP
  • Application, Infrastructure Reports like capacity report, SLA-KPI Report any ad-hoc reporting
  • Email & other message notification handling and responding as per proper communication protocol
  • Managing Issues and escalation from all stakeholders in case of actions required to resolve tickets or Service requests
  • Application and Infrastructure Trouble Ticket Assignment using tools
  • Perform Ticket analysis, trending, categorize issues, and provide fault analysis inputs to the operations team
  • Create, Analyze, troubleshoot and resolve Incidents
  • Handle service-related activities and respond to users
  • Analyse Application, Infrastructure Reports and recommend appropriate actions

    • What You'll Bring

  • Ability to manage own work against the project plan to ensure a superior client experience
  • Ability to articulate thoughts and ideas in a clear and composed manner to instill confidence in team and clients
  • Ability to diagnose a problem, conduct analysis, and develop solutions for client problems
  • Ability to present a cogent idea or case using clear and concise messaging, and support using appropriate data and tools
  • Ability to interact effectively with colleagues and clients of varying backgrounds to effectively serve clients
  • Good problem-solving, troubleshooting & communication skills
  • Should have customer-facing skills and should be able to drive workshops with the customer using Oracle tools, technologies, products, and methodologies
  • Strong communication skills to deal with internal stakeholders, customers, and partners
  • Basic understanding of the telecom domain (BSS and/or OSS) in particular the billing module

    • What We will offer you

  • A competitive salary with exciting benefits
  • Learning and development opportunities to advance your career
  • An Employee Assitance Program to support your mental health
  • Employee resource groups that champion our diverse communities
  • Core benefits such as life insurance, and access to retirement planning
  • An inclusive culture that celebrates what makes you unique

    • At Oracle, we don't just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

    As a member of a project team, follows standard practices and procedures to analyze situations/data and provide quality work products to deliver functional and technical solutions on applications and technology installations. Work involves some problem-solving with assistance and guidance in understanding and applying relevant Oracle methodologies and practices. Implements Oracle products and technology in various industries to meet customer specifications.

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