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    Senior Account Manager - Riyadh, المملكة العربية السعودية - Quant

    Quant
    Quant Riyadh, المملكة العربية السعودية

    منذ أسبوع

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    وصف
    Job Role:

    Quanta pioneering Saudi enterprise leads the charge in digitaltransformation by leveraging the vast array of data resourcesavailable in the fourth industrial revolution. We are deeplycommitted to delivering exceptional Data Science and AI SaaSproducts and solutions with a specialized focus on the real estatesector through Suhail and the retail sector through Fruits360. Ourtalented dream team possesses unique expertise enabling us toachieve a track record of marvels from analyzing more than atrillion data records to serving hundreds of clients across morethan 10 industries. Our strategic international and localpartnerships alongside our expertise have positioned us astrailblazers in the global transition towards datadriveneconomies.

    Asa Senior Account Manager you will be increasing sales and buildingsuccessful longterm relationships with our subscribers. Whichincludes handling mainly the upselling pipeline and attending tosubscribers requests and support tickets while also assisting withpresales. This includes liaising between subscribers andcrossfunctional internal teams to ensure the timely and successfuldelivery of our solutions according to subscribers needs. You willalso identify marketplace opportunities prospect and engage newclients and manage the contractprocess.

    JobResponsibilities:
    • Developand maintain strong relationships with assigned clients serving astheir primary point of contact for all accountrelated matters.
    • Understandclient needs objectives and challenges to effectively position ourproducts and services and provide tailoredsolutions.
    • Meetand exceed sales targets by identifying opportunities for upsellingand crossselling and by actively expanding the scope and value ofeach clientaccount.
    • Collaboratewith internal teams including sales marketing and productdevelopment to ensure client needs are met and to drive growth andcustomersatisfaction.
    • Createand implement strategic account plans outlining goals timelines andtactics to achieve business objectives and maximize clientretention andgrowth.
    • Conductregular business reviews with clients to assess performance addressconcerns and identify opportunities forimprovement.
    • Negotiatecontracts and agreements with clients ensuring mutually beneficialterms and conditions. Analyze account data and key performanceindicators (KPIs) to identify trends track progress and provideinsights to internalstakeholders.
    • Resolveany issues or complaints raised by clients promptly and effectivelyensuring a high level of customersatisfaction.
    • Stayup to date with industry trends market developments and competitorsto maintain a competitive edge and identify new businessopportunities.
    • Handlingand maintaining our CRM system ensuring it contains up to datedetails andupdates.
    • Handlingand enhancing our customer support and sales framework andprocedures.
    • Communicatingnew product developments and announcements to prospectiveclients.
    • Ensurethe timely and successful delivery of our solutions according tocustomer needs andobjectives.
    • Assistwith high severity requests or issue escalations asneeded.
    • Improvethe onboarding process for subscribers to ensure they are initiatedsuccessfully as quickly and with as minimal an onboarding cost aspossible.
    • Developproduct knowhow and training needs forsubscribers.
    • Sustainbusiness growth and profitability by maximizingvalue.
    • Analyzesubscribers data to improve customerexperience.
    • Responsiblefor selfcontinuous development of Suhail knowledge reviewing andtesting updates as early as possible to always be the anchor forthe subscribers aligning them on new features that might be ontheir requirementslist.


    Requirements

    AcademicPrerequisites:
    Bachelors Degree in Business Administration or Marketing or other relevantfields.

    PersonalSkills/Qualities:
    • Socialskills and emotionalintelligence.
    • Persistenceandtenacity.
    • Negotiationcompetency.
    • Agilityandresponsiveness.
    • Aptitudeto work in a diverseenvironment.
    • Proficiencyin English and Arabic including speaking writing andreading.
    • Strongpresentation & negotiationsskills.
    • Strongresearch and strategic analysisskills.

    Businessand Software SkillsRequired:
    • Experiencein softwaresales.
    • Basicknowledge of technology concepts and the newtrends.
    • Capacityto be flexible and work hard both independently and in a teamenvironment.
    • Proventrack record of closing many large accounts in SaudiArabia.
    • Proficiencyin CRMsoftware.
    • Willingnessto work occasionally outside of normal businesshours.
    • Customerservicefocus.

    Benefits

    CompanySponsored Incentives:

    TheSenior Account Manager could be eligible to be considered fornumerous incentive mechanismsbeing:
    EmployeeStock Ownership Plan (ESOP) where company shares are given to theemployee based a specific mechanism based on duration of employmentalongside milestonesachieved.

    TheCareer Development Plan where the Company supports the employee sgrowth by covering the expenses tied to gaining certificates thatare preapproved in accordance with the employee s careerdevelopmentplan.

    TheProfit Incentive Plan comprised of a bonus payment pool based onthe Company s generatedrevenue.
    The Milestone IncentivePlan awarded based on achievements relevant to enhancing thefunctions within your department or achieving a key Company goal.All of which will be awarded based on certain subjective criteriaestablished by the Company smanagement.

    CommissionPlan awarded based on certain subjective criteria further clarifiedin the commission policy set by the Company smanagement.
    Employee Wellness partof the company s culture is to promote wellness best represented inthe subsidies provided such as healthy meal subscriptions anddiscounts in numerous wellness and entertainmentoutlets.

    MedicalInsurancePlan

    TheCompany provides a medical insurance plan as per Company policy.The current adopted medical insurance plan is provided by BupaMedical Insurance with the typical medical insurance plan beingPremium 2.1. Further information regarding the policy may beprovided upon request and provided policies may change according tovendor s change in their policy planstructures.

    Leaves& Holidays Policy as per Saudi Labor laws some of whichbeing:
    AnnualLeave: 22 business days of paid Annual Leave per contractyear.
    Holidays:paid Holidays inclusive of Eid Al Fitr Eid Al Adha Saudi NationalDay and Saudi FoundingDay.
    CompassionateLeave: Paid Compassionate Leave of seven 7 calendar daysin the event of death of employee s parent spouse orchild.
    SickLeave: Properly documented sick leave with full pay forup to 30 calendar days; and an additional 60 calendar days at 75%of salary during each year ofservice.

    EmployeeAllowances
    Asan employee of the Company you will be eligible to participate inmultiple Companysponsored benefits and allowancesincluding:

    HousingAllowance
    Employeeswho do not receive housing by the Company receive a HousingAllowance of 25% of the employees basicsalary.

    TransportationAllowance
    Employeeswho do not receive transportation means by the Company receive aTransportation Allowance of 15% of the employees basicsalary.

    CommunicationAllowance
    Employeeswho do not receive communication means by the Company receive aCommunication Allowance of 10% of the employees basicsalary.

    Academic Prerequisites: Bachelor s Degree in BusinessAdministration or Marketing, or other relevant fields. PersonalSkills/Qualities: Social skills and emotional intelligence.Persistence and tenacity. Negotiation competency. Agility andresponsiveness. Aptitude to work in a diverse environment.Proficiency in English and Arabic, including speaking, writing andreading. Strong presentation & negotiations skills. Strongresearch and strategic analysis skills. Business and SoftwareSkills Required: Experience in software sales. Basic knowledge oftechnology concepts and the new trends. Capacity to be flexible andwork hard, both independently and in a team environment. Proventrack record of closing many large accounts in Saudi Arabia.Proficiency in CRM software. Willingness to work occasionallyoutside of normal business hours. Customer servicefocus.
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