- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Supervises Concierge and/or Bell Staff, when applicable. Maintaining Guest Services and Front Desk Goals
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Observes service behaviors of employees and ensures that all uniformed employees are properly attired and groomed, each wearing a nametag.
- Assists with energy conservation efforts by monitoring compliance during property tours. Managing Projects and Policies
- Implements the customer recognition/service program, communicating and ensuring the process.
- Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
- Ensures compliance with all policies, standards and procedures.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understands and complies with loss prevention policies and procedures. Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
- Reviews comment cards and guest satisfaction results with employees.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing and Conducting Human Resource Activities
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Additional Responsibilities
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Participates as needed in the investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
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Guest Service Representative
تم العثور عليها في: Talent SA A C2 - منذ 4 أيام
Talent Pal Riyadh, المملكة العربية السعوديةNumro delEmploi · Catgorie dEmploiRooms & Guest Services Operations · Lieu Four Points by Sheraton Riyadh Khaldia ImamFaisal Bin Turki Street Riyadh Saudi Arabia Saudi Arabia AFFICHERSUR LA CARTE · Horaire FullTime · Situ distance N · Mutation N · Type dePoste NonManagement ...
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Talent Pal Riyadh, المملكة العربية السعوديةNumro de lEmploi · Catgorie dEmploi Rooms & Guest Services Operations · Lieu Four Points by Sheraton Riyadh Khaldia Imam Faisal Bin Turki Street Riyadh Saudi Arabia Saudi Arabia AFFICHER SUR LA CARTE · Horaire FullTime · Situ distance N · Mutation N · Type de Poste NonManag ...
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Guest Service Officer
تم العثور عليها في: Talent SA C2 - منذ يومين
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تم العثور عليها في: DrJobEN SA A2 - منذ 3 أيام
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تم العثور عليها في: Talent SA C2 - منذ يومين
Hyatt Corporation Riyadh, المملكة العربية السعودية دوام كاملGuest Service Officer - Security (Saudi Nationals Only) · Hyatt Regency Hyatt Regency Riyadh Olaya SA Al RiyadhSecurityHourly/Entry Level EmployeeFull-timeReq ID: ALR000561Local Summary · You will be responsible to provide an excellent and consistent level of service to your ...
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Guest Service Officer
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Destination Hotels Riyadh, المملكة العربية السعودية دوام كاملSummary · You will be responsible to provide an excellent and consistent level of service to your customers. · To assist in the efficient running of the security function. · To work as a Guest Service Officer Security in the Hotel. · Qualifications · Ideally with a professional d ...
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Talent Pal Riyadh, المملكة العربية السعوديةJob Number · Job Category Rooms & Guest ServicesOperations · Location Four Points bySheraton Riyadh Khaldia Imam Faisal Bin Turki Street Riyadh SaudiArabia Saudi Arabia VIEW ON MAP · Schedule FullTime · LocatedRemotely N · Relocation N · Position Type NonManagement · Welcome ...
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تم العثور عليها في: Talent SA A C2 - منذ 4 أيام
شركة حمد محمد الرقيب وأولاده التجارية Riyadh, المملكة العربية السعوديةCommunication skills: The ability tocommunicate with guests effectively and friendly, and to understandtheir needs and deal with themskillfully. · Professional Appearance: Ability toappear appropriately and presentably, and dress appropriately forthe job and location. · Flexibili ...
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تم العثور عليها في: DrJobEN SA A2 - منذ 4 أيام
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تم العثور عليها في: Talent SA C2 - منذ يومين
Destination Hotels Riyadh, المملكة العربية السعودية دوام كامل· Summary · At this role you will be responsible forProviding an excellent and consistent level of service to your customers. · Contributing to the smooth and efficient running of the Reservation within the Rooms Division. · QualificationsIdeally with a relevant degree or diplom ...
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Assistant Guest Services Manager
تم العثور عليها في: Talent SA A C2 - منذ يومين
Accor Hotels Riyadh, المملكة العربية السعوديةAutocad DesignEngineer · -=========================================== · Educationalqualification: AnyGraduation · Salary Range: 20K and40 K · ( According toExperience) · Location: Nagpur(Trimurti Nagar) · Experience: 3+ · -=========================================== · RoleandResp ...
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Assistant Guest Services Manager
تم العثور عليها في: DrJobEN SA A2 - منذ يومين
Accor Hotels Riyadh, المملكة العربية السعوديةAutocad Design Engineer · -=========================================== · Educational qualification: Any Graduation · Salary Range: 20K and 40 K · ( According to Experience) · Location: Nagpur (Trimurti Nagar) · Experience: 3+ · -=========================================== · Role ...
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تم العثور عليها في: Talent SA A C2 - منذ 3 أيام
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Guest service representative Hampton branch in Riyadh
تم العثور عليها في: DrJobEN SA A2 - منذ يومين
Hilton Riyadh, المملكة العربية السعوديةReference Number: SRCDTSAE · Job Description: · There is an exciting opportunity for a focused and dynamic individual at a well known International Law The Group is one of the leading international legal practices in Currently operating in Africa and The firm is headquartered in ...
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Guest service representative Hampton branch inRiyadh
تم العثور عليها في: Talent SA A C2 - منذ 3 أيام
Hilton Riyadh, المملكة العربية السعوديةReferenceNumber:SRCDTSAE · JobDescription: · There isan exciting opportunity for a focused and dynamic individual at awell known International Law The Group is one of the leadinginternational legal practices in Currently operating in Africa andThe firm is headquartered in Johanne ...
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Guest service representative at Homewood Suites branch in Riyadh
تم العثور عليها في: DrJobEN SA A2 - منذ يومين
Hilton Riyadh, المملكة العربية السعوديةTact and communication: · Excellent communication skills and tact when dealing with guests. Ability to converse fluently in the local language and English if necessary. · Customer Service: · Ability to provide exceptional customer service and respond effectively to guests' needs ...
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Guest service representative at Homewood Suites branch inRiyadh
تم العثور عليها في: Talent SA A C2 - منذ 3 أيام
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Front Desk Receptionist
تم العثور عليها في: Talent SA A C2 - منذ 4 أيام
Stella Stays Riyadh, المملكة العربية السعوديةGreet and assist guests withpersonalized service throughout the entire bookingprocess · Represent Stella Stays and create amemorable first impression on guests and internal/externalpartners · Register guests through relevantportals and guide them through the digital check-in/chec ...
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Front Desk Receptionist
تم العثور عليها في: DrJobEN SA A2 - منذ 4 أيام
Stella Stays Riyadh, المملكة العربية السعوديةGreet and assist guests with personalized service throughout the entire booking process · Represent Stella Stays and create a memorable first impression on guests and internal/external partners · Register guests through relevant portals and guide them through the digital check-in ...
Director of Guest Services - Riyadh, المملكة العربية السعودية - St. Regis Hotels & Resorts
تم العثور عليها في: Talent SA C2 - منذ يومين
وصف
JOB SUMMARYServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience