Account Executive - Riyadh, المملكة العربية السعودية - Aramex
وصف
Purpose of the Job:
Responsible for achieving revenue growth through the development of new business and maintaining existing customers in line with Aramex commercial strategies
Responsibilities:
- Act as the customers' main point of contact, working closely with different Aramex stakeholders to respond to all customers queries, problems or issues
- Develop and maintain strong relationship with customers and internal stakeholders
- Constantly create revenue generating channels from cross selling, upselling and new business streams
- Ensure best sales practices to meet customer needs and expectations and capitalize on growth
- Enhance customer loyalty by delivering customized tailored solutions
- Ensure a healthy balance of revenue growth from organic and new business generation based on proper customer profiling
- Ensure customers are using cost effective services channels and increase use of automation
- Regularly reviewing customer performance and targets to ensure coming up with plans to help achieve and exceed targets set
- Collect required customer information and documents to ensure proper customer onboarding and efficient operational handover
- Ensure customers information are up to date utilizing CRM tools
- Support credit collection activities
Job Requirements (Experience and education):
- Bachelor's degree in business or any other related field
- Proficiency in MS Office (Excel, Word, PowerPoint and Outlook)
- At least 4 years sales experience, preferably in transport or express shipping
- Excellent interpersonal, negotiation and communication skills
- Strong customer focus and analytical skills
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