- Contribute to maintaining Contact Centers targeted quality of service level
- Line manage a team of Contact Center Agents and ensure their performance adherence to quality standards
- Monitor and evaluate Contact Center Agents performance through quantitative and qualitative techniques
- Produce and submit periodic performance reports to Contact Center management suggesting areas of development and enhancement
- Train and coach Contact Center Agents to guarantee the sustainability of quality service
- Conduct monthly sessions to ensure performance feedback
- Deliver solutions support and guidance for Contact Center Agents inquiries
- Liaise with other departments and subdivisions to update Contact Center staff on new services and promotions.
- Interview and participate in the selection process of new Contact Center candidates.
- Timely submission of quality forms and conduction of feedback sessions to provide regular performance appraisals.
- Contribution to maintain the Contact Center SL within the departmental goal
- Full support to recruitment and departmental staffing
- Facilitation assigned projects and development of process improvement
- Ensuring team average quality and productivity are within Contact Centers targeted thresholds
- University degree
- Excellent interpersonal skills
- 25 years experience in Contact Centers
- At least one year of experience at a supervisory level.
- Superior verbal and written communication skills
- Excellent computer skills and office applications.
- Management coaching and leadership skills.
- Troubleshooting skills
- Dynamic resultoriented approach to work
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Team Leader
منذ أسبوع
Almarai Jeddah, المملكة العربية السعوديةTeam Leader - Industrial (Bakery - Jeddah) · Competitive Base Salary, Housing Allowance, Generous Leave, Medical Cover, Discretionary Bonus, Training, and development etc. · The Company · Almarai is the world's largest vertically integrated dairy and the region's largest food and ...
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Team Leader
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Chalhoub Group Jeddah, المملكة العربية السعودية**INSPIRE | EXHILARATE | DELIGHT** · For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of ...
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Sales Team Leader
منذ أسبوع
WT for Tourism and Travel Jeddah, المملكة العربية السعوديةSales team leader required for a Travel Agency and Online B2b portal, with Saudi nationality. Qualifications Experience in the same field, not leass than three years, Excellent in sales skills, preferably experience with online portals. If interested, kindly send your CV ...
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Production Team Leader
منذ ساعة
Unilever Jeddah, المملكة العربية السعودية**Job Title**:Production Team Leader · **Function**: Supply Chain - Make · **Location**: BUL Factory - Jeddah · **Reports to**: Production Assistant Manager · **Terms & Conditions**: Full time - Based in Jeddah Factory - Shift Working Pattern / 6 Days per Week · **ABOUT UNILEVER* ...
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Hse Team Leader
منذ 3 أيام
pladis Jeddah, المملكة العربية السعوديةWant to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you. · As proud bakers and chocolatiers and custodi ...
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Merchandising Team Leader
منذ يوم
BRF Jeddah, المملكة العربية السعوديةHave you ever imagined to be part of one of the biggest food companies in the world? · Nourish life is our commitment. This is not limited to food production - it extends to projects, initiatives and causes we embrace. In order to deliver quality products, we have a team dedicate ...
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Team Leader, Facilities
منذ أسبوع
King Faisal Specialist Hospital and Research Centre Jeddah, المملكة العربية السعوديةCoordinatesand oversees the projects of Employee Social Club (ESC) facilities with theconcerned Departments regarding technical support, security, facilities managementand maintenance. · **Essential Responsibilities and Duties**: · 1- Oversees all activities inside ESC facilities ...
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Kitchen Team Leader
منذ أسبوع
IKEA Jeddah, المملكة العربية السعودية**Job ID**: REF1751L · **Date posted**: 21/11/2023 · **Company description** · Come help us create a better everyday life for the many people. That's the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as ma ...
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Team Leader- Housekeeping
منذ أسبوع
Hyatt Regency Makkah Jabal Omar Jeddah, المملكة العربية السعوديةSummary · You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. · **Qualifications**: · Ideally with a relevant degree or d ...
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Demand Management Team Leader
منذ أسبوع
BAE Systems Jeddah, المملكة العربية السعودية**Demand Management Team Leader** · **Demand Management Team Leader** · **Grade: 5** · **Location: Taif, Saudi Arabia** · **JOB PURPOSE** · BAE Systems is the UK Government's nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide e ...
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Service Cluster Team Leader
منذ أسبوع
Hitachi Energy Jeddah, المملكة العربية السعودية**You as a Service Cluster Team Leader will be part of Hitachi Energy business based in Jeddah, Saudi Arabia.**: · **Your responsibilities**: · - General Field Sales: Key Clients work includes face-to-face and remote selling to both new and existing key. · - Customers including S ...
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Physical Logistics Team Leader
منذ يومين
BAE Systems Jeddah, المملكة العربية السعودية**Job Title: Physical Logistics Team leader** · **Salary: Competitive** · **Location: Taif** · *** · **JOB PURPOSE** · BAE Systems is the UK Government's nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and ...
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Airframe Design Team Leader
منذ أسبوع
BAE Systems Jeddah, المملكة العربية السعودية**Airframe Design Team Leader** · **Airframe Design Team Leader** · **Salary: Competitive** · **Location: Taif, Saudi Arabia** · **JOB PURPOSE** · BAE Systems is the UK Government's nominated Prime Contractor under the Government-to-Government arrangements that are in place to pr ...
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Supply Chain Team Leader
منذ أسبوع
Talent Pal Jeddah, المملكة العربية السعوديةCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, ...
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Team Leader
منذ 6 أيام
2P Perfect Presentation Jeddah, المملكة العربية السعوديةMultidisciplinary design firm is seeking a Railroad/Bridge Engineer to join their Omaha team · Responsibilities:Responsible for technical design and support for railroad bridge and supporting structure projects · Oversee staff and workload · Mentor/train junior staff · Ensure QA ...
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Team Leader
منذ 6 أيام
Rentokil Initial Jeddah, المملكة العربية السعوديةEducational Qualifications: A degree in a related field such as agriculture, animal science, environmental, or earth sciences is preferred. Specialized pest control training courses can also be helpful. · Pest Knowledge: A deep understanding of local pest species and effective wa ...
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Team Leader
منذ أسبوع
2P Perfect Presentation Jeddah, المملكة العربية السعوديةMultidisciplinarydesign firm is seeking a Railroad/BridgeEngineer to join their Omaha team · Responsibilities:Responsiblefor technical design and support for railroad bridge and supportingstructureprojects · Overseestaff andworkload · Mentor/trainjuniorstaff · EnsureQA/QC standar ...
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Team Leader
منذ أسبوع
Rentokil Initial Jeddah, المملكة العربية السعوديةLeadership skills: The ability to motivateand inspire team members, and direct them towards achieving thedesired goals and results. · Technical directionand guidance: The ability to guide team members and provide themwith the necessary support and technical guidance to carry outt ...
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Sales Team Leader
منذ 6 أيام
Talent Pal Jeddah, المملكة العربية السعوديةSales Team leader required for a Travel Agency and Online B2b portal Female Saudi is preferred. Job description Aware with GDS systems are preferable. Maximum Age 30 years. Fresh Graduate are Welcome. very good in English. Paid Training period · This job has been sourced from an ...
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Sales Team Leader
منذ أسبوع
Talent Pal Jeddah, المملكة العربية السعوديةSales Team leaderrequired for a Travel Agency and Online B2b portal Female Saudi ispreferred. Job description Aware with GDS systems are preferable.Maximum Age 30 years. Fresh Graduate are Welcome. very good inEnglish. Paid Training period · This job has been sourced froman exter ...
Contact Center Team Leader - Jeddah, المملكة العربية السعودية - Talent Pal
وصف
Job Description
Purpose of Role:
To assist management in maintaining customer operations quality of service. To supervise develop and gear the performance of the customer service representatives towards agreed upon goals. Manage daytoday planning and operations. Act as a focal point and smoothen communications between front liners and management. Insure consistency in policies and procedures.
Scope & Responsibilities:
Delivery to Customer Service Representatives
Performance Objectives:
Skills
Experience and Expertise:
This job has been sourced from an external job board.
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