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    Customer Support Representative - Riyadh, المملكة العربية السعودية - Talent Pal

    Talent Pal
    Talent Pal Riyadh, المملكة العربية السعودية

    منذ 4 أيام

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    وصف
    Respond to customer queriesin a timely and accurate way via phone email or chat Identifycustomer needs and help customers use specific features Analyze andreport product malfunctions (for example by testing differentscenarios or impersonating users) Update our internal databaseswith information about technical issues and useful discussions withcustomers Monitor customer complaints on social media and reach outto provide assistance Share feature requests and effectiveworkarounds with team members Inform customers about new featuresand functionalities Follow up with customers to ensure theirtechnical issues are resolved Gather customer feedback and sharewith our Product Sales and Marketing teams Assist in trainingjunior Customer Support Representatives Females only (Saudi women)Graduated ( High school diploma or higher). Riyadh residence onlyExperience as a Customer Support Specialist or similar CS roleExperience using help desk software and remote ...

    support tools Good knowledge ofMicrosoft office apps Excellent communication and problemsolvingskills Multitasking abilities Patience when handling tough casesBSc in Information Technology or relevant diploma English Level :

    Good WhatsApp:


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