- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Accept and deliver all messages correctly and promptly for both Guests and management
- Ensure all wake-up calls take place at the correct time
- Demonstrate knowledge of all hotel facilities and services and use up-selling techniques to promote these offerings when the appropriate
- Handle emergency calls immediately and relay comprehensive and accurate information, as required
- Demonstrate a high level of customer service at all times
- Comply with hotel security, fire regulations, and all health and safety legislation
- Attend appropriate training courses, when required
- Demonstrate a knowledge of all hotel services, local attractions, and landmarks in the hotel vicinity
- Follow company brand standards
- Assist other departments, as necessary
- Positive attitude and good communication skills, especially on the telephone
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Previous experience in a customer-focused industry
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Telephone Operator
منذ 3 أسابيع
Marriott International, Inc Jeddah, المملكة العربية السعودية**رقم الوظيفة** · **التصنيفات** Rooms & Guest Services Operations · **الموقع** Courtyard By Marriott Kudai Makkah, Ajyad Street, Makkah, Saudi Arabia, Saudi Arabia عرض على الخريطة · **الجدول الزمني** Full-Time · **هل تقع في مكان بعيد؟** N · **إمكانية الانتقال إلى موقع آخر؟** Y · ...
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Telephone Operator
منذ أسبوعين
Marriott International, Inc Jeddah, المملكة العربية السعودية**رقم الوظيفة** · **التصنيفات** Rooms & Guest Services Operations · **الموقع** Le Méridien Al Hada, Al Hada Ring Road, Taif, Saudi Arabia, Saudi Arabia عرض على الخريطة · **الجدول الزمني** Full-Time · **هل تقع في مكان بعيد؟** N · **إمكانية الانتقال إلى موقع آخر؟** N · **نوع الوظي ...
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Telephone Operator
منذ أسبوعين
Crowne Plaza Hotels & Resorts Jeddah, المملكة العربية السعوديةJob Requirements: · - Advanced in English (Speaking, Writing, Listening, Reading) · - Hospitality background · - Flexible with Shifts · **Job Description**: · - Directs, supervises and coordinates the activities in Telecommunication department. · - Develops and implement procedur ...
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Telephone Operator
منذ أسبوعين
Marriott International, Inc Jeddah, المملكة العربية السعودية**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Le Méridien Al Hada, Al Hada Ring Road, Taif, Saudi Arabia, Saudi Arabia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** ...
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Telephone Operator
منذ أسبوع
RAFFLES Jeddah, المملكة العربية السعودية**Company Description** · Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba and the ...
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Telephone Operator
منذ أسبوع
Marriott International, Inc منطقة مكة المكرمة, المملكة العربية السعودية**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Courtyard by Marriott Kudai Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position T ...
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Hilton Jeddah, المملكة العربية السعوديةcommunication skills: · Excellent communication skills to interact with callers courteously and professionally. · Tact and dress: · Courtesy and professional dress to deal with callers politely and respectfully. · Knowledge of telephone systems: · Knowledge of telephone systems a ...
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Agent-communications Pbx
منذ 3 أسابيع
Marriott International, Inc Jeddah, المملكة العربية السعودية**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Ty ...
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Swiss Service Agent
منذ أسبوعين
Talent Pal Jeddah, المملكة العربية السعودية**Company Description** · **"A passion for perfection"** · Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are wi ...
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Swiss Service Agent
منذ 3 أسابيع
Swissôtel Makkah Jeddah, المملكة العربية السعوديةCompany Description · "A passion for perfection" · Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to ...
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Cssd Technician
منذ أسبوع
Andalusia Health Jeddah, المملكة العربية السعوديةOne of the biggest medical centers is hiring CSSD technician at Jeddah,KSA · Responsibilities: · - Knowledge of equipment function sufficient to be able to determine operational adequacy and to distinguish between operator error and equipment malfunction. · **Knowledge of applica ...
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System Operator
منذ أسبوعين
Talent Pal Jeddah, المملكة العربية السعوديةHigh school, Diploma, Degree · - Experience : 2 - 5 years · - $1700 to $2500 · - zeddha, Saudi Arabia · - single visa, Travel expense, Medical · **Experience Details**: · One or two years' experience in Helpdesk / Call Center / Customer Care. Additional Requirement · - Able to wo ...
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مشرفة حفلات
منذ أسبوع
Rahal National Co. For Services Ltd. Jeddah, المملكة العربية السعوديةSample responsibilities for this position include: Keep clients advised of latest information regarding hotel's promotions Keep well informed and well coordination about the operations, especially in essential departments (F&B, Culinary, Concierge, Security, Engineering, Housekee ...
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Sales Team Food
منذ أسبوع
Rahal National Co. For Services Ltd. Jeddah, المملكة العربية السعوديةSample responsibilities for this position include: · Keep clients advised of latest information regarding hotel's promotions Keep well informed and well coordination about the operations, especially in essential departments (F&B, Culinary, Concierge, Security, Engineering, Housek ...
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Receptionist - Intercontinental Jeddah (Saudi
منذ أسبوعين
InterContinental Jeddah, المملكة العربية السعودية**_KEY JOB RESPONSIBILITY_** · **Courteously acknowledge guest presence upon arrival.** · **Courteously answer the telephone before the forth ring.** · **Provide warm, friendly reception to all guest and members.** · **Give all new members and guest a tour at the Health Club.** · ...
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Sales
منذ أسبوعين
Rahal National Co. For Services Ltd. Jeddah, المملكة العربية السعوديةSample responsibilities for this position include: · Keep clients advised of latest information regarding hotel's promotions Keep well informed and well coordination about the operations, especially in essential departments (F&B, Culinary, Concierge, Security, Engineering, Housek ...
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Hd Operator
منذ أسبوعين
SNC-Lavalin Jeddah, المملكة العربية السعودية**SUMMARY**:Operates the help desk by receiving requests and allocating accordingly · **PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES**: · - Utilise and operate the Help Desk system · - Receive calls and determine, category, type and response · - Enter the details on the Help ...
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Guest Experience Supervisor
منذ أسبوع
Marriott International, Inc Jeddah, المملكة العربية السعودية**Additional Information** - Guest Experience = At Your Service (PBX) · - Must be a Saudi national (by law) · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Jeddah EDITION, 2457 Corniche Rd, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP · ...
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Executive Assistant
منذ أسبوعين
Marriott International, Inc Jeddah, المملكة العربية السعودية**Job Number** · **Job Category** Administrative · **Location** Jabal Omar Marriott Hotel Makkah, Umm Al Qura, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Greet p ...
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Sales Operation Specialist
منذ أسبوعين
Talent Pal Jeddah, المملكة العربية السعودية**Company Description** · Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka'aba. This 76-story hotel, one of the world's tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endow ...
Telephone Operator - Jeddah, المملكة العربية السعودية - Hilton
وصف
A Switchboard Telephonist accepts, delivers, and responds to Guest and management messages, inquiries, and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.
What will I be doing?
As a Switchboard Telephonist, you will accept, deliver, and respond to Guest and management messages, inquiries, and emergencies using your knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
What are we looking for?
Switchboard Telephonists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all