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Jeddah

    Demi Chef All Day Dining Waldorf Astoria Hotels Resorts branch in Jeddah - Hilton

    Hilton background
    وصف

    Siamo alla ricerca della figura di Guest Relations Assistant da inserire all interno del nostro Team per far sentire i nostri clienti i benvenuti e garantire un soggiorno piacevole e confortevole presso il nostro Resort

    Le responsabilit del Guest Relations Assistant includono una serie di attivit che contemplano il rapporto con lospite.

    La figura di Guest Relations Assistant dovr riportare il proprio operato al Front Office Manager dell Hotel, attraverso il raggiungimento dei seguenti obbiettivi :

    Assicurarsi che i clienti siano adeguatamente accolti al loro arrivo

    Monitorare le prenotazioni giornaliere e assicurarsi che le camere assegnate siano preparate prima del check-in.

    Coordinare la raccolta e il deposito dei bagagli

    Supervisionare le procedure di check-in e check-out.

    Affrontare prontamente le richieste degli ospiti.

    Essere proattivi nelle richieste dellospite e risolvere i reclami

    Garantire che ospiti speciali, come disabili, anziani, bambini e VIP, ricevano servizi personalizzati

    Informare i clienti dei nostri servizi alberghieri-

    Promuovere tutti i servizi dellhotel, e i programmi offerti

    Gestire il team per le relazioni con gli ospiti per garantire il rispetto di tutti gli standard e le procedure operative

    Analizzare il feedback dei clienti in casa e delle recensioni online e suggerire modi per migliorare le valutazioni.


    Requisiti

    Aver maturato esperienza nel ruolo di almeno 2 anno in contesti alberghieri di 4* o 5*

    conoscenza professionale della lingua inglese, preferibile conoscenza di altre lingue straniere

    Uso professionale di: Excel, Outlook, Power Point

    Requisito preferenziale aver lavorato presso strutture Hilton

    Predisposizione a lavorare in strutture stagionali

    Conoscenza del gestionale OnQ

    Buona predisposizione al contatto con ospiti del segmento luxury



    Benefit

    Benefits:

    Alloggio per non residenti su disponibilit

    Strutture IHC per la posizione : Chia Laguna Resort - Sardegna

    Ai sensi del D.Lgs n. 198/2006, la ricerca rivolta ad entrambi i sessi.



    Aver maturato esperienza nel ruolo di almeno 2 anno in contesti alberghieri di 4* o 5* conoscenza professionale della lingua inglese, preferibile conoscenza di altre lingue straniere Uso professionale di: Excel, Outlook, Power Point Requisito preferenziale aver lavorato presso strutture Hilton Predisposizione a lavorare in strutture stagionali Conoscenza del gestionale OnQ Buona predisposizione al contatto con ospiti del segmento luxury


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